Service Centre Manager - Boucherville, QC (Gestionnaire, Centre de Service)

Brambles Limited; Boucherville; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global supply chain company in Boucherville is seeking a production leader to manage team safety and performance in a fast-paced environment. The ideal candidate will have 7–10 years of relevant experience and full fluency in English and French. This role offers competitive pay, benefits from Day 1, and opportunities for continuous improvement within the plant operations.

Benefits

Competitive pay

Annual bonus structure

Paid time off plus holidays

RRSP with company-matching contributions

Medical benefits

Tuition reimbursement

Profit sharing

Qualifications

• 7–10 years of manufacturing, warehouse, or distribution experience.
• Experience in managing teams in a fast-paced environment.
• Fluency in both English and French.

Responsibilities

• Lead and ensure the health and safety of all employees.
• Champion continuous improvement aligned with safety initiatives.
• Collaborate with maintenance for equipment reliability.
• Drive best practices for plant performance.

Skills

Manufacturing experience

Supply chain management

Project management

Continuous Improvement (Lean, Six Sigma)

Job description

Overview

CHEP helps move more goods to more people, in more places than any other organization on earth via our pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. You can maximize your work-life balance and flexibility through our Hybrid Work Model.

We are seeking a safety-minded production leader with experience managing a team in a fast-paced, high-volume environment with some automation. This role is based in Boucherville, QC.

Key Responsibilities

• Lead and be accountable for the health and safety of all employees, contractors, and visitors, ensuring adherence to corporate and legislative requirements.
• Champion continuous improvement of safety performance aligned with Brambles’ Zero Harm initiative, while ensuring environmental compliance.
• Collaborate with maintenance to oversee equipment reliability and operational continuity.
• Ensure compliance with CHEP procedures, work instructions, and safety protocols.
• Drive best practices and continuous improvement to optimize plant performance in safety, quality, and cost.
• Maintain site security and manage storage, stock levels, and movement of materials and equipment.
• Lead and develop plant staff, fostering accountability and meeting performance expectations as outlined in job descriptions and agreements.
• Ensure customer expectations are met or exceeded through effective plant operations management.

What You Will Do / Ce que vous ferez

Major/Key Accountabilities

• Direct site and regional efforts to achieve a zero-hault safety environment.
• Manage short- and long-term strategies for service centers, ensuring cost initiatives are delivered, budgets are met, and capacity growth aligns with customer demand.
• Adhere to conditioning plans, monitor stocks, and maximize plant capacity to meet demand.
• Manage performance for all sites and drive efficiency.
• Accountable for site budget and financial performance.
• Drive LEAN culture and implement procedures to improve quality, service, and efficiency within the network.
• Complete Quality, In Transit, and Operations Excellence audits within the team and regional 3PL network.
• Investigate incidents and implement corrective actions.
• Mentor front-line leaders to create a strong succession plan.

What You Will Bring / Ce que vous apporterez

Experience / Expérience

• 7–10 years of manufacturing, warehouse, or distribution experience with proven management capacity.
• Experience in manufacturing or supply chain management.
• Practical experience in an FMCG environment is an asset.
• Project management experience is essential.

Skills and Knowledge / Compétences et connaissances

• Working knowledge of Canadian labour laws.
• Continuous Improvement experience (Lean, Six Sigma, Safety & Quality Programs).

What to Expect / À quoi vous attendre

Additional Site Details / Détails supplémentaires du site

• 3 shifts, 24/7 operations
• Unionized site of approximately 50 employees; experience with union agreements and negotiations required
• Full language fluency in English and French required

What We Offer / Ce que nous offrons

Employee Package / Avantages pour les employés

• Competitive pay and annual bonus structure
• Benefits from Day 1
• Paid time off plus holidays
• RRSP with company-matching contributions
• Medical benefits, short-term disability, and life insurance options
• Company-provided PPE and safety equipment
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more

Remote Type: Not Remote

We are an Equal Opportunity Employer

We are committed to developing a diverse workforce and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic.

Fraud Notice

Be aware of fraudulent interviews or offers. CHEP does not conduct interviews via online chat or request money. If you question the legitimacy of an interview or offer, contact [e-mail].