Service Center Analytics & Insights Analyst

Aviso Wealth; Toronto; On-site; CAD 68,000 - 78,000; Full time

Job summary

A leading wealth management organization in Toronto is seeking a Service Center Reporting Analyst to join their Client Solutions team. This role involves tracking key performance indicators, analyzing data trends, and generating reports to enhance customer care operations. The ideal candidate has over 5 years of experience in reporting and analysis, strong Excel skills, and a customer-centric approach. This opportunity offers competitive compensation and a commitment to staff development.

Benefits

Competitive compensation package

Health and dental benefits

Generous vacation time

Education assistance program

Workplace social events

Qualifications

• 5+ years of experience in contact center reporting and analysis.
• Thorough knowledge of Excel for reporting and analysis.
• Strong work ethic and flexibility to handle varying schedules.

Responsibilities

• Track and analyze key performance indicators.
• Identify trends in call data for operational improvements.
• Develop and present performance reports for stakeholders.
• Collaborate with teams for process optimization.

Skills

Excel proficiency

Analytical skills

Customer service orientation

Collaboration

Attention to detail

Communication skills

Tools

Call center software

Reporting tools

SharePoint

Job description

A leading wealth management organization in Toronto is seeking a Service Center Reporting Analyst to join their Client Solutions team. This role involves tracking key performance indicators, analyzing data trends, and generating reports to enhance customer care operations. The ideal candidate has over 5 years of experience in reporting and analysis, strong Excel skills, and a customer-centric approach. This opportunity offers competitive compensation and a commitment to staff development.