Service BDC Director: Lead Centralized Auto Service (Hybrid)

TEEMA; Cranbrook; Hybrid; CAD 84,000 - 108,000; Full time

Job summary

A leading automotive service group in Cranbrook is seeking a Service BDC Director to build and lead a centralized service team. This senior leadership role involves managing customer contact points, improving service revenue, and fostering cross-department collaboration. Ideal candidates will have 5+ years of relevant leadership experience and a strong understanding of service workflows. This hybrid role offers a competitive salary and comprehensive benefits.

Benefits

Competitive base salary

Performance-based bonus

Comprehensive benefits plan

Qualifications

• Minimum 5 years of leadership experience in automotive service BDC or fixed operations management.
• Deep understanding of appointment scheduling and retention processes.
• Comfortable working independently with authority to make operational decisions.

Responsibilities

• Build and lead a centralized Service BDC team responsible for service calls.
• Track and report on core KPIs including appointment creation and retention success.
• Create standard operating procedures for service call handling and scheduling.

Skills

Leadership experience

Understanding of service workflows

Coaching and leadership skills

CRM systems proficiency

Operationally minded

Tools

DealerMine

CDK

PBS

Job description

A leading automotive service group in Cranbrook is seeking a Service BDC Director to build and lead a centralized service team. This senior leadership role involves managing customer contact points, improving service revenue, and fostering cross-department collaboration. Ideal candidates will have 5+ years of relevant leadership experience and a strong understanding of service workflows. This hybrid role offers a competitive salary and comprehensive benefits.