Service and Implementation Coordinator (Bilingual preferred)

Strides - Toronto; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A prominent mental health organization is hiring a Service and Implementation Coordinator. This remote role involves supporting clinicians, ensuring program policies are followed, and engaging stakeholders for program success. Candidates must be bilingual in French and English, with a degree in a mental health field and significant experience in child and youth mental health. The position requires flexibility for evening and weekend work, contributing to meaningful mental health services across communities.

Qualifications

• Minimum of 3 years of experience in child and youth mental health.
• Experience with brief / walk-in counselling services.
• Trained in an evidence-based model of therapy.
• Experience working with youth and diverse communities.
• Certification in Quality Improvement or Project Management is an asset.

Responsibilities

• Ensure clinicians adhere to program policies and workflows.
• Support onboarding of new clinicians and ensure readiness for platform use.
• Collaborate with the OST / PM Manager to review and meet program needs.
• Maintain effective stakeholder engagement to support program success.
• Prepare materials for Ministry requests, including funding requests.

Skills

Bilingual skills (French / English)

Excellent communication skills

Strong interpersonal skills

Excellent organizational skills

Conflict management skills

Education

Degree in a mental health related field

Job description

Overview

The Service and Implementation Coordinator is a critical role supporting the operations and expansion of the OST / PM program. Strides Toronto is looking to fill 2 permanent full-time positions and 1 contract full-time position (contract runs until September 2026). Bilingual skills (French / English) are very important for two of these open positions. The coordinator will provide support to existing and future agencies partnering with the OST / PM (One Stop Talk / Parlons maintenant) program and support program operations related to service delivery. This includes interagency clinician oversight on the platform, supporting clinicians’ professional development, and communicating changes in workflow. This is a remote role, with in-person office hours expected when needed. Flexibility to ensure program support during its hours of operation is required, including evenings and weekends.

Responsibilities

• Ensure clinicians adhere to program policies, procedures, and workflows by providing support and oversight on the OST / PM platform.
• Provide ongoing in-the-moment support for participating clinicians (e.g., clinician huddles, inquiries, and communication of technology and workflow updates).
• Support onboarding of new clinicians by ensuring completion of relevant trainings, access to training platforms, and readiness for live platform use.
• Collaborate with the OST / PM Manager to review and meet platform, clinician, and program needs; review and update program manuals and documents to provide clear guidance.
• Maintain effective stakeholder engagement to support program success and growth; support operational tasks related to program service delivery.
• Establish and maintain partnerships across the province for long-term success; engage with existing partners and build new ones as needed.
• Escalate high-priority risks, issues, and queries to the Manager, OST / PM; document risks and issues and follow up as required.
• Foster cross-team collaboration and coordinate follow-up at operations team meetings; assist in preparing meeting materials for councils, committees, and stakeholders.
• Identify policies and procedures needed for ongoing program sustainment; communicate organizational and program goals to stakeholders as needed.
• Support the preparation of draft materials to respond to Ministry requests, including briefing notes, submissions, and funding requests.
• Document key information (e.g., contact information, clinical hours, attendance) for all participating agencies and organizations.
• Contribute to Strategy Department activities, planning, and priorities; participate in agency-wide meetings and events; promote a collaborative workplace culture.
• Join committees, working groups, and task forces as needed; take on tasks that advance the organization’s priorities.
• Perform other duties as assigned.

Education and Accreditation

• Degree in a mental health related field.
• Minimum of 3 years of experience in the child and youth mental health field, preferably with knowledge of clinical settings with multidisciplinary teams.
• Experience working with youth and diverse communities, including Indigenous, Black, and Francophone populations.
• Experience with brief / walk-in counselling services.
• Trained in an evidence-based model of therapy.
• Experience with virtual counselling.
• Experience working in or with community mental health agencies.
• Trained in conflict resolution.
• Excellent organizational skills.
• Certification or specialized training in Quality Improvement, Stakeholder Engagement, Co-Design Methodology, Change Management, or Project Management is an asset.
• Experience working with diverse communities is an asset.
• Knowledge of Single Session Therapy and/or Solution-Focused Brief Therapy is an asset.
• Knowledge of the regional and cultural diversity of communities across Ontario is an asset.

Knowledge and Skills

• Fluency in French and English is necessary for two of the open positions.
• Ability to recognize and address situations with power imbalances that may impact service users.
• Understanding of diversity, equity, and inclusion in the workplace and the communities served.
• Awareness of anti-Black racism and an anti-oppressive/anti-racism perspective in the context of social determinants of health.
• Strong interpersonal skills, relationship building, influence, and political acumen.
• A private space within a home office with safeguards for confidential service.
• Experience with SST or related approaches, or a combination of both.
• Oversight experience of similar services, and effective team-building in diverse environments.
• Excellent communication, judgment, presentation, and conflict management skills.
• Not-for-profit sector experience.

Working Conditions and Hours

• Remote working environment, with on-site presence required when necessary.
• Ability to work evenings and weekends as needed (hours: 11:00 am – 7:00 pm / 12:00 pm – 8:00 pm rotation; weekends as required).
• 35 hours per week with flexibility to support program operations during evenings and weekends; hours subject to change based on program needs.

Note: This description excludes irrelevant boilerplate and includes the EEO statements as applicable.