Service Advisor - RV Dealership

Traveland RV Canada; Nanoose Bay; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading RV service provider in Nanoose Bay seeks a Service Advisor. The ideal candidate will greet customers, schedule appointments, and communicate effectively between customers and technicians. Responsibilities include providing accurate repair estimates and ensuring customer satisfaction. A high school diploma is required; service experience is preferred. This position offers great benefits including Canada Life coverage and annual trips.

Benefits

Canada Life Coverage

Catered Staff Lunch - Monthly

Annual Incentive Mexico Trip

RRSP Matching

Qualifications

• Experience in a service-related position is preferred but not necessary.
• Professional appearance and strong work ethic are required.

Responsibilities

• Greet service department customers promptly and courteously.
• Articulate repair needs to techs and upsell additional services.
• Provide accurate estimates of repair and maintenance costs.
• Follow up on each repair and keep customers informed.

Skills

Communication skills

Attention to detail

Customer service skills

Education

High school diploma or equivalency

Job description

Service Advisor – Recreational Vehicles

Overview

Service Advisor – Recreational Vehicles for Traveland RV Supercentres. We seek an outstanding communicator with a professional appearance and a strong work ethic who is comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. Successful candidates will have excellent follow-through skills and a sharp eye for detail.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended / additional services using low pressure, high integrity methods
• Provide accurate estimates of repair / maintenance costs
• Adhere to dealership policy on customer unit care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and / or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Catered Staff Lunch - Monthly
• Annual Incentive Mexico Trip!!!
• RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with a 10 acre site in Langley BC, Kelowna BC, Duncan BC, Nanoose Bay BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Saskatoon SK, Weyburn SK, and Watrous SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!