Service Advisor (HVAC)

Rise Technical; Dover; On-site; CAD 88,000 - 103,000; Full time

Job summary

A growing HVAC company in Dover is seeking a Service Advisor (HVAC) to utilize technical support expertise in a customer-facing role. The position involves advising customers, troubleshooting HVAC issues, and collaborating with service teams. Ideal candidates will have experience in HVAC systems and strong problem-solving skills. This is a permanent, full-time role with opportunities for management progression, excellent training, and a supportive environment.

Benefits

Bonus

401(k)

Benefits Package

PTO

Management Progression

Qualifications

• Experience as a Service Engineer, HVAC Technician, or similar technical role.
• Strong understanding of installation, maintenance, and troubleshooting of HVAC systems.
• Ability to advise customers on HVAC issues.

Responsibilities

• Advise customers on HVAC issues and provide expert troubleshooting guidance.
• Speak directly with contractors and end-users to resolve installation and service challenges.
• Support continuous improvement in service delivery and customer satisfaction.

Skills

Strong problem-solving skills

Customer-facing experience

Background in HVAC systems

Job description

Service Advisor (HVAC)

$65,000 - $75,000 + Bonus + 401(k) + Benefits Package + PTO + Management Progression

Dover, NH (Commutable from Somersworth, Portsmouth, Barrington, Rochester, Epping, Milton, Kingston, Farmwood, Northwood)

Are you a HVAC Service Technician looking to get off the tools into a customer facing role, utilising your technical support expertise?

On offer is the chance for the autonomy to work directly with customers, solve technical issues, and take ownership of service delivery with clear progression into team leadership.

This company are a growing, stable, and locally respected HVAC company. In this role you'll play a key role in advising customers, troubleshooting issues, and working closely with service, sales, and technical teams to ensure installations and equipment operate reliably and efficiently.

This company continues to invest in its service function and is seeking a Technical Service Advisor to focus on customer support and service excellence. Rather than purely field work, this role blends technical expertise with customer interaction, helping the company grow its reputation as the go-to provider in the region.

On offer is a permanent, full-time position with excellent training, long-term progression, and a collaborative team environment.

The Role:

• Advise customers on HVAC issues and provide expert troubleshooting guidance
• Speak directly with contractors and end-users to resolve installation and service challenges
• Support continuous improvement in service delivery and customer satisfaction

The Person:

• Experience as a Service Engineer, HVAC Technician, or similar technical role
• Background in HVAC systems and a strong understanding of installation, maintenance, and troubleshooting
• Strong problem-solving skills and customer-facing experience

Keywords: HVAC, Service Advisor, Technical Service, Field Service, HVAC Technician, Service Engineer, HVAC Maintenance, Troubleshooting, Customer Service, Contractor Support, Installation Support, HVAC Systems, Electromechanical Systems, Sustaining Engineering, HVAC Repair, Technical Support, HVAC Service Manager, HVAC Consultant, HVAC Operations, HVAC Field Engineer, HVAC Service Coordinator

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer.

We are an equal opportunities company and welcome applications from all suitable candidates.