Service Advisor, Hull

Kingston Recruitment Ltd; Gatineau; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local recruitment agency is seeking an experienced administrator to join their client's service department in Gatineau. The role involves coordinating mechanical service requests, managing communications with clients, and ensuring timely vehicle repairs. This full-time position (40 hours/week) offers a rewarding work environment with potential for temp to perm.

Qualifications

• Experience in administration within a service department.
• Strong communication skills with clients.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate clients' mechanical service requirements.
• Book repair requests and services.
• Manage diary and customer communications.

Job description

We are currently looking to source an experienced administrator to work within our client's service department.

As part of the customer services team, the successful candidate will coordinate clients' requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime.

DUTIES:

• Booking repair requests from customers
• Booking in services for tail lifts
• Managing diary of shop floor
• Ordering spare parts for customers
• Sale administration
• System administration
• Upselling on estimates
• Communicating with clients about vehicle problems, and warranty issues
• Maintaining positive relationships with clients to ensure repeat and return customers
• Approaching transactions professionally and suggestively selling products and services to customers
• Answering customer questions about services, including when to expect vehicle repairs
• Demonstrating a vast knowledge of products and services
• Ensuring customer vehicle is finished on time and detailing for customer services rendered and costs for those services ensuring satisfaction at every step of interaction
• Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Liaising with engineers about vehicle statuses and ensuring that vehicles will be ready for customer on time
• Communicating with customers regarding vehicle problems and needs to repair department
• Liaising with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicating any time restrictions to customers in a timely manner
• Processing customer payments
• Obtaining Order Numbers from Customers
• Demonstrating extensive knowledge of the service department

An excellent opportunity to join a well-established local company within a rewarding work environment. 40 hours per week (0830 - 1700 Monday to Friday). Potential temp to perm.

We are an equal opportunities employer and welcome applications from all qualified candidates.