Service Advisor: Elevate Guest Experience in Auto Care

Downtown AutoGroup; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive service provider in Toronto is seeking a Service Advisor to deliver outstanding customer experiences. You will greet guests, understand their needs, and foster long-term relationships while managing service orders. Ideal candidates should have 2-3 years of experience in automotive service, excellent communication skills, and a passion for customer service. Join us in revolutionizing the automotive experience!

Benefits

Health, dental, and vision coverage

Parts & Service Discount

Vehicle Purchase Program

Performance-driven culture

Ongoing training through DAG Academy

Qualifications

• Strong understanding of automotive repair processes and service requirements.
• Ability to troubleshoot customer concerns and resolve issues efficiently.
• Experience in a fast-paced dealership or service center environment.

Responsibilities

• Greet customers warmly and ascertain their service needs.
• Create detailed work orders documenting customer concerns and approved services.
• Serve as the main contact between customers and technicians.

Skills

Customer service orientation

Excellent communication skills

Organizational skills

Problem-solving

Sales skills

Education

Minimum of 2-3 years in automotive service advisor role

Tools

Dealership management software (e.g., CDK, Reynolds & Reynolds)

Microsoft Office Suite

Job description

A leading automotive service provider in Toronto is seeking a Service Advisor to deliver outstanding customer experiences. You will greet guests, understand their needs, and foster long-term relationships while managing service orders. Ideal candidates should have 2-3 years of experience in automotive service, excellent communication skills, and a passion for customer service. Join us in revolutionizing the automotive experience!