Service Advisor - Contract Position

AutoCanada; Grande Prairie; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive dealership in Grande Prairie is looking for a Service Advisor to estimate repair costs, welcome customers, and ensure excellent service. Ideal candidates will have dealership experience, strong communication skills, and the ability to thrive in a fast-paced setting. The role offers competitive compensation and various perks, including professional development opportunities.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role required.
• Proven ability to provide an exceptional customer experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Estimating the cost and time needed for repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries in person or on the phone.
• Developing repair estimates considering materials, supplies, and labor.
• Preparing repair orders detailing vehicle issues.
• Connecting customers to the right auto technician.
• Test-driving vehicles to ensure proper repairs.
• Maintaining automotive records by tracking problems and actions.

Skills

Dealership experience

Customer experience

Communication skills

Organizational skills

Technology use

Tools

CDK

Job description

Overview

Join the ride!

Position: Service Advisor

Dealership: Grande Prairie Volkswagen

Location: Grande Prairie, AB

Classification: Contract Position (Maternity Leave Coverage), Immediate Hire

Grande Prairie Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician.
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.