Service Advisor

Midas South Island Auto Tech; Victoria; On-site; CAD 40,000 - 50,000; Full time

Job summary

Midas South Island Auto Tech is looking for a Service Advisor to join their team. The role focuses on delivering exceptional customer service while supporting sales and profitability goals. Candidates should have a year of experience in the automotive industry, exceptional communication, and customer service skills. This position may require flexible hours, including evenings and weekends.

Qualifications

• 1 year experience in the automotive industry.
• General automotive knowledge.
• Valid driver’s license.

Responsibilities

• Develop and present estimates, source parts and sell jobs.
• Interpret inspection results and present to customers.
• Maximize sales and optimize shop profitability.

Skills

Customer Service

Communication

Team Building

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays