Service Advisor

Southside Nissan; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive service center in Vancouver is seeking a Service Advisor who will ensure excellent customer satisfaction. You will handle client concerns, complete vehicle inspections, and explain service recommendations. The ideal candidate has a strong customer service background and pays attention to detail. The position offers competitive compensation and growth opportunities.

Benefits

Employee discounts on vehicle purchases and leases

Generous benefit package

Career growth opportunities

Qualifications

• Experience in customer service is preferred.
• Ability to handle client concerns with courtesy.
• Strong attention to detail in monitoring repair processes.

Responsibilities

• Ensure customer satisfaction.
• Promptly meet and greet all clients courteously.
• Complete vehicle inspections and explain service recommendations.

Skills

Customer satisfaction

Communication skills

Time management

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Southside Nissan is currently looking to fill the position of a Service Advisor.

Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Duties and Responsibilities

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner
• Handle client concerns and / or misunderstandings with courtesy and tact
• Complete vehicle inspections
• Obtain pre-authorization costs, parts availability, and payments
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
• Explain what service / repair is recommended to customers
• Monitor repair process, check job status and update work in process
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress
• Review CSI monthly score and day to day performance
• Review with the customer loaner policies and warranty details
• Other duties as assigned by management

Advantages of the Dilawri Lifestyle

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package