Service Advisor

Wonder Auto & Tire; Town of Oromocto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier automotive retail repair shop in Oromocto is seeking a friendly Service Advisor to join their team. In this role, you will assist customers with scheduling appointments, ensure post-visit satisfaction, and help with parts needs. Ideal candidates possess strong communication skills and a genuine desire to help others. Competitive hourly rate of $19-23, plus benefits with no required nights or weekends.

Benefits

Full Benefit package

Monthly bonus incentive plan

No scheduled nights or weekends

Life coverage

Monthly bonus incentive plan

Qualifications

• Genuine desire to help people.
• Ability to convey information clearly.
• Strong multi-tasking abilities and attention to detail.

Responsibilities

• Assist guests in scheduling maintenance appointments.
• Communicate with guests post-visit to confirm satisfaction.
• Help guests with parts and accessory needs.
• Participate in activities to enhance guest experience.

Skills

Empathy

Excellent Communication Skills

Organizational Skills

Computer Literacy

Job description

Service Advisor - Wonder Auto & Tire Centre

Hey there! We are looking for a super friendly and helpful person to join our Service team at Wonder Auto & Tire Centre Oromocto, part of Shift Auto Group. Shift Auto Group consists of Fredericton Mitsubishi, Volvo Cars New Brunswick, 5 ReCar locations, St Croix Auto, Fredericton Kia, Miramichi Kia, Velocity Autobody & 11 Wonder Auto locations. Wonder Auto & Tire are a premier automotive retail repair shop, dedicated to providing high-quality service and exceptional customer experiences. Our service shops are known for its customer-focused and value-driven approach.

As a Service Advisor, you will be a crucial member of our Service Team. Your role would be to work with our guests that trust us to complete maintenance and repairs on their vehicles and to provide them with an exceptional level of customer service.

What You Will Do:

• Scheduling and Communication: Assist guests in setting convenient appointment times and confirm necessary maintenance or services.
• Guest Follow-Up: Communicate with guests’ post-visit to confirm we’ve exceeded their expectations.
• Parts and Accessories: Help guests and business customers with their parts and accessory needs.
• Enhancing Guest Experience: Participate in various activities to continuously elevate our service.

Who We Are Looking For:

We seek someone who embodies a genuine desire to help people—a trait that’s inherent and cannot be taught.

• Empathy and Integrity: A sincere commitment to helping others and maintaining high ethical standards.
• Excellent Communication Skills: Natural ability to connect with people and convey information clearly.
• Organizational Skills: Strong multi-tasking abilities and attention to detail.
• Computer Literacy: Comfort with using computer systems.

No Automotive Experience? No Problem! While automotive knowledge is a plus, it is not required. We’re more interested in your passion for service, honesty, and strong work ethic. We’ll provide the training you need to excel.

Compensation:

$19-23 / hour, with addition of a monthly bonus incentive plan designed to reward high performing employees.

Full Benefit package consisting of dental, medical, health, and life coverage. Currently, this position is offered with no scheduled nights or weekends.

Ready to make a difference and be part of our dynamic team? Apply Today!