Service Advisor

Marino's Auto Group; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A family-owned automotive service provider in Toronto is looking for a customer-focused service advisor. Candidates should have 1-2 years of customer service experience, a valid class G driver's license, and the ability to lift up to 50 pounds. This role involves understanding customer needs, updating them on repair progress, and ensuring customer satisfaction. The company offers competitive benefits and values personal growth and inclusivity.

Benefits

Competitive benefits and compensation plan

Ongoing training and mentorship

Family-like culture

Qualifications

• 1-2 years of customer service experience required.
• Ability to lift and carry up to 50 pounds.
• Possess a valid class G driver's license.

Responsibilities

• Work with customers to understand their needs.
• Keep customers updated on the progress of their repairs.
• Ensure customer vehicles are well cared for.

Skills

Customer service

Interpersonal skills

Self-motivated

Tools

DMS (PBS)

Job description

Job Duties

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicle are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Successful Candidates Possess

• 1-2 years of customer service experience.
• Experience with DMS - specifically PBS - considered an asset
• Service Advisor experience is considered an asset.
• The desire to provide a high level of customer service.
• Ability to lift, lower, hold and carry up to 50 pounds.
• Possess a valid driver’s license and a clean driving record.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Self-motiving with excellent work ethic.
• Loves a fast‑paced environment.
• A valid G class driver’s license and a clean driving abstract.

Why Work for Marino’s Automotive Group

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family‑owned and operated organization servicing the GTA for 50 years, we have a family‑like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer‑centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.