Service Advisor

Toronto Location; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Toronto is seeking an Automotive Service Advisor to join their Service Department. The role involves liaising between customers and technicians, gathering vehicle information and providing accurate repair descriptions. Ideal candidates will have automotive service experience, exceptional customer service skills, and the ability to thrive in a team environment. Competitive compensation and benefits are offered.

Benefits

Competitive compensation plan

Industry-leading benefits

Group-wide employee pricing perks

Travel rewards

Qualifications

• Previous automotive service or sales experience is preferred.
• Exceptional customer service skills and a customer-centric approach.
• Superior communication skills including the ability to listen.
• Strong teamwork skills and collaborative abilities.
• Proven time management and organizational skills.

Responsibilities

• Gather information on the nature of vehicle mechanical problems.
• Create work orders with customer concerns for technicians.
• Maintain rapport by explaining estimates and repair times.
• Obtain customer approval for estimates and answer queries.
• Provide accurate quotes and inform customers on repair status.

Skills

Customer service skills

Communication skills

Time management

Teamwork

Job description

Job Description

We are seeking our next great team member to join our Service Department as an Automotive Service Advisor.

You are the liaison between the customer and automobile service technicians. You will work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.

Job Duties

• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Maintain customer rapport by explaining estimates and expected return of vehicle
• Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

Ideal Requirements

• Previous automotive service or sales experience is preferred
• Exceptional customer service skills and a customer-centric approach to service
• Ability to develop relationships to ensure customer loyalty
• Superior communication skills including the ability to listen and understand customer needs
• Strong teamwork skills and the ability to thrive in a collaborative environment
• Proven time management and organizational skills with the ability to manage multiple demands
• High attention to detail and comfort in using technology for most day-to-day functions
• Valid Driver's License

Who we are and what to expect :

• Competitive compensation plan and industry-leading benefits
• Opportunity for advancement within the organization via training and continuous improvement
• Support from management and other team members to help you succeed.
• A family atmosphere where you are valued and recognized for your contributions
• Group-wide employee pricing perks and travel rewards

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!