Service Advisor

Volkswagen MidTown Toronto; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Toronto seeks a Service Advisor to advise customers on vehicle care, schedule appointments, and handle inquiries. Ideal candidates have experience in a similar role, especially with the German/VW brand, and possess strong organizational and customer service skills. Join a supportive team culture that values growth and collaboration.

Qualifications

• Experience with German / Volkswagen brand is considered an asset.
• Thrives in a fast-paced environment.
• A valid driver’s license is required.

Responsibilities

• Advise customers on the care of their cars and maintaining their vehicles.
• Schedule appointments and handle customer inquiries.
• Follow up with the progress of each repair order.

Skills

Great attitude

Experience as a Service Advisor

Strong organizational skills

Excellent listening skills

Problem solver

Friendly and trustworthy

Tools

CDK

Job description

Job Duties

• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Scheduling appointments.
• Handling customer’s inquiries and concerns.
• Follow up with the progress of each repair order during the day.
• Contact customers by telephone regarding changes & status.
• Handle telephone inquiries regarding work in process and appointments.
• Other duties as assigned.

What We Look For

• A great attitude!
• Experience as a Service Advisor is strongly preferred.
• Experience with German / Volkswagen brand is considered an asset.
• Thrives in a fast-paced environment.
• A valid driver’s license.
• Strong organizational skills.
• Strong attention to detail.
• Friendly and a trustworthy individual.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.
• Problem solver.
• Understanding of CDK would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.