Service Advisor

Steele Auto Group; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive company in St. John's is looking for a Service Advisor. The role involves guiding clients through their service journey with professionalism, providing precise estimates, and maintaining service records. Ideal candidates will have strong communication skills, a positive attitude, and at least 1 year of dealership experience. This position offers a rewarding environment focused on excellence and community involvement, with comprehensive benefits included.

Benefits

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Qualifications

• 1+ year experience in a dealership is preferred.
• Strong organizational skills and ability to manage multiple priorities.
• A valid driver’s license with a clean driving abstract.

Responsibilities

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Preparing precise estimates for labour, parts and materials.
• Keeping clients informed with transparent updates and realistic timelines.

Skills

Customer service skills

Effective communication

Organizational skills

Job description

Job Details

Description

At Steele Auto Group, work is more than a job. It’s a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential.

Become Mercedes-Benz St. John’s next Service Advisor, where Exceptional Service meets Exceptional Vehicles!

📍 211 Kenmount Road, St. John's Nl A1b 4j8

At Mercedes-Benz St. John’s we believe every customer interaction should reflect the craftsmanship, innovation, and prestige of Mercedes-Benz. We are seeking a Service Advisor who embodies this commitment to excellence and delivers a world‑class experience at every touchpoint. As a Service Advisor, you will be the trusted link between our clients and our service team. You will guide customers through their service journey with clarity, professionalism, and genuine care, ensuring that each visit is as seamless and refined as the vehicles we represent.

This isn’t just a service role – it’s an opportunity to own the customer experience from start to finish. If you’re passionate about building relationships, clear communication, and delivering a top‑tier service experience, we invite you to join our team!

What Your Day Looks Like

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Accurately confirming service coverage or warranties and clearly communicating next steps.
• Preparing precise estimates for labour, parts and materials.
• Creating detailed repair orders that reflect both client input and technician diagnostics.
• Keeping clients informed with transparent updates, realistic timelines and thoughtful follow‑up.
• Maintaining accurate service records and staying aligned with our service standards.
• Proactively identifying ways to enhance the client experience through every interaction.

What You Bring To The Team

• 1+ year experience in a dealership is great, if not, don’t worry just bring your positive attitude!
• A hands‑on, problem‑solving attitude, you’re ready to jump in, tackle challenges, and keep things moving
• Excellent communication and interpersonal skills
• A professional, composed and collaborative mindset
• Strong organizational skills and the ability to manage multiple priorities
• A valid driver’s license with a clean driving abstract

Why You’ll Love Working with Steele Auto Group

At Steele Auto Group, you’re not just joining a company; you’re joining a community where you’ll be empowered to exceed expectations and develop your full potential.

Role

We believe in rewarding hard work and supporting every part of your journey. That’s why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer‑matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost‑shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately—no waiting required!
• Access to Steele University – you’ll get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Learn More About Us At Www.steeleauto.com

How to Apply? its as easy as 1, 2, 3:

• Click the link to apply, Steele Auto Group Careers
• Sign in (top right corner) and create your profile,
• Upload your resume

In 2 minutes the Steele Auto Group career world is right at your fingertips! Step into a role where excellence is the standard. Apply today and be part of something extraordinary. We can’t wait to meet you!