Service Advisor

Peterbilt Saint-Pascal; Saint-Pascal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known automotive service company in Saint-Pascal is looking for a Service Advisor. You will manage customer interactions and service scheduling, ensuring customer satisfaction through effective communication and organization. Ideal candidates will have at least 2 years of experience in the Truck or Automotive industry and a passion for customer service. The position offers competitive wages and comprehensive benefits.

Benefits

Competitive industry wages

Comprehensive benefits plan

RRSP contributions with employer matching

Boot Allowance & uniforms provided

Career advancement opportunities

Certification reimbursement for training

Qualifications

• Minimum of 2 years experience as a service advisor in the Truck, Automotive, or Heavy Duty Industry.

Responsibilities

• Welcome customers and document service needs.
• Schedule service appointments and manage workflow.
• Prepare accurate cost estimates for service and repairs.
• Communicate with technicians and customers regarding service requests.
• Maintain detailed records of all service transactions.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Job description

Service Advisor

Join the Peterbilt Atlantic Family!

195 Av. du Parc, Saint-Pascal, QC | Day Shift | Full-Time

Standard Working Hours:

Mon - Fri | 8:00 am – 5:00 pm | 40 hours per week

Job Description:

We’re looking for a Service Advisor to join our fast-paced service team. If you have a passion for customer service and a strong background in the automotive or trucking industry, this is the perfect role for you. In this position, you will be the primary point of contact for our service customers, ensuring their needs are met with professionalism and efficiency.

What You’ll Do:

• Welcome customers to the service department, listen to their concerns, and accurately document their service needs and requests.
• Efficiently schedule service appointments, ensuring optimal use of service bays and technician time.
• Coordinate with the service team to manage workflow and minimize customer wait times.
• Prepare detailed and accurate cost estimates for service and repairs, including parts and labor.
• Communicate estimates clearly to customers and obtain their approval before proceeding with any work.
• Communicate with technicians to ensure timely completion of work.
• Act as a liaison between customers and technicians, ensuring that all service requests are clearly understood and executed.
• Keep technicians informed of any changes or additional work required.
• Regularly update customers on the status of their vehicles, including any delays or additional work needed.
• Provide clear explanations of the work performed and any recommendations for future maintenance.
• Address customer inquiries and concerns promptly and professionally.
• Resolve any issues or complaints to ensure customer satisfaction and maintain a positive & professional relationship with customers.
• Keep accurate and detailed records of all service transactions, including customer information, services performed, parts used, and payments received.
• Identify opportunities to promote additional services and products that may benefit the customer.
• Provide information on maintenance plans, extended warranties, and other value-added services.

What You Need:

• Education: High school diploma or equivalent
• Experience: A minimum of 2 years of experience in a service advisor role in the Truck, Automotive or Heavy Duty Industry.

Additional Strengths:

• Knowledge of transport trucks is considered a strong asset.
• Bilingualism is considered a strong asset.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills.
• Attention to detail.
• Strong organizational skills.

Perks of the Job:

• Competitive industry wages
• Comprehensive benefits plan through Blue Cross
• RRSP contributions with 5% employer matching (no maximum)
• In-floor heating.
• State-of-the-art, brand-new facility with multiple service bays and cutting edge technology.
• Boot Allowance & uniforms provided
• Discounts on products and services
• Discounts at TORQUE Motorsports
• Career advancement opportunities, we promote from within
• Certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web-based training.

Ready to accelerate your career? If you’ve got the drive, we’ve got the opportunity! Join a team that’s committed to excellence and enjoy working with one of the most respected names in the trucking industry.

Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.