Service Advisor

Bayview Trucks - Saint John; Saint John; On-site; CAD 50,000 - 65,000; Full time

Job summary

A local dealership in Saint John is seeking an Evening Service Advisor. The ideal candidate should have minimum 3 years of experience in an automotive/truck dealership and possess strong customer service skills. The role involves greeting customers, opening repair orders, and ensuring effective communication throughout the service process. Competitive salary and benefits are offered, including extended health care and wellness reimbursement.

Benefits

Competitive Salary

Extended Health Care

Dental Care

Vision Care

Paid Time Off

Life insurance

RRSP match

Store discount

Wellness Reimbursement

Qualifications

• Minimum of 3 years Automotive/Truck dealership experience.
• Strong computer skills with emphasis on Windows based programs.
• Excellent Customer Service Skills with ability to prioritize.

Responsibilities

• Greet and welcome customers.
• Open repair orders with accurate information.
• Verify warranty eligibility and process claims.
• Communicate with customers throughout repair process.

Skills

Customer Service Skills

Problem-solving skills

Strong computer skills

Tools

MS Excel

MS Word

KARMAK

Job description

Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and to Dartmouth.

Reporting to the Service Manager, the Evening Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

• Greet and WELCOME customers.
• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders.
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized work space and adhere to all company policies and procedures.
• Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

• Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits

• Competitive Salary
• Extended Health Care
• Dental Care (Basic + Major)
• Vision Care
• Paid Time Off
• Life insurance
• RRSP match
• Store discount
• Wellness Reimbursement

Schedule

• 8 hour shift
• Evening shift
• Monday to Friday

Experience

• service advisor: 2 years (required)
• Customer Service: 2 years (required)