Service Advisor

EmergencyMD; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

A top full-service vehicle support company is seeking a Service Advisor in Prince George, BC. You will be the first point of contact, providing exceptional service to customers by assessing vehicle concerns and handling warranty claims. Strong technical and communication skills are essential. The role offers competitive compensation and opportunities for career growth.

Benefits

Attractive Compensation

Generous accrued vacation time

Employer RRSP matching

Company-paid extended health coverage

Responsibilities

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Skills

Technical expertise

Knowledge of trucks and parts

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Time management skills

Ability to work in fast-paced environment

Work well with internal and external customers

Job description

Drive your career forward with a dynamic role as a Service Advisor!

Position: Service Advisor

Type: Fulltime Permanent

Location: Prince George, BC

Compensation: $25 - $30/hour

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

What We Offer

• Attractive Compensation: $25 - $30/hour
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you! This position may include some Saturdays.

Job Duties

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Required Skills and Qualifications

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast pace environment
• Work well with internal and external customers

Velocity Truck Centres is an equal opportunity employer.