Service Advisor

Meridian RV; Port Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local RV dealership in Port Coquitlam is seeking a Service Advisor to provide face-to-face customer support and manage service appointments. The ideal candidate has experience in a similar role and a strong customer service background, with technical knowledge in automotive or trades considered an asset. This full-time position offers competitive pay and benefits, with required Saturday availability.

Benefits

Health and dental benefits

Paid vacation time

Collaborative team environment

Qualifications

• Experience as a parts or service advisor in a dealership environment.
• Valid driver’s license and clean driver’s abstract.
• Experience handling warranty claims is an asset.

Responsibilities

• Provide face-to-face service and support to walk-in customers.
• Schedule service appointments by phone and email.
• Coordinate with the service team to optimize scheduling.

Skills

Customer service expertise

Technical experience in automotive

Sales experience

Education

High school diploma or equivalent

Post-secondary education

Job description

Overview

Port Coquitlam, BC – Meridian RV is a B.C.-based, third-generation family-run business established over 50 years ago. We are an RV dealership specializing in the sales, service, repair, and rentals of a wide range of new and pre-owned recreational vehicles and equipment. We’re seeking a new Service Advisor who is a customer-service pro and passionate about mechanics. This is a full-time permanent position with day shifts and weekend availability required.

Responsibilities

• Provide face-to-face service and support to walk-in customers
• Schedule service appointments by phone and email
• Coordinate with the service team to optimize scheduling and completion times
• Provide service quotes and confirm service details with clients, including scope of work and timelines
• Recommend additional services and/or preventative maintenance
• Finalize sales and review client satisfaction while addressing questions or concerns
• Review orders/invoices for accuracy
• Submit and correspond with warranty companies as needed
• Act as a liaison between the customer and the manufacturer

As the face of our business, you’ll build trust and rapport with clients, help them understand what we can do for them, and ensure satisfaction with our services. You’ll also manage the logistical side of service and maintain a customer-focused approach in a fast-paced environment.

Qualifications

• Experience as a parts or service advisor within a similar industry (RV, heavy equipment, automotive, marine, or related), preferably in a dealership environment
• Experience in a customer service role
• Technical experience in automotive or the trades is an asset
• Experience in sales is an asset, especially in automotive/dealerships
• Valid driver’s license and clean driver’s abstract
• Experience handling warranty claims is an asset
• High school diploma or equivalent is required; post-secondary education is an asset

Schedule & Benefits

This is a full-time permanent position at our Port Coquitlam dealership. You’ll work 40 hours per week on day shifts (8:30am–5:00pm), and Saturday availability is required. Occasionally, during busy seasons, Sunday work may be required. You’ll earn a competitive hourly pay rate, with health and dental benefits and paid vacation time. We value appreciation and recognition and support a collaborative, growth-oriented team environment.

How to Apply

Our online application will assess qualifications, personality traits, and workplace preferences. The process should take 10 to 15 minutes. After submitting, you’ll receive an email inviting you to view your assessment results. We encourage applications from diverse and traditionally underrepresented groups, and we can provide accommodations in the recruitment process if needed. We will review applications, with priority given to those who have completed the assessment.