Service Advisor

Myers Orleans Chrysler Dodge Jeep Ram; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A local automotive dealership in Ottawa seeks an experienced automotive service advisor. You will communicate with technicians, advise customers on vehicle care, and schedule appointments. The ideal candidate has experience in the automotive industry, is detail-oriented, and prioritizes customer service. Join a community-focused team that values the right fit over strict qualifications. Competitive benefits and a supportive work environment are offered.

Benefits

Bonus incentive plans (where applicable)

Career mobility

Flexible benefits

Paid leaves

Commission package (where applicable)

Good work/life balance

Robust health & well-being initiatives

On-going training

Qualifications

• Experience in the automotive industry is required.
• Knowledge of the Reynolds and Reynolds system is a definite asset.
• Ability to pay attention to detail is important.
• Desire to achieve the very best in customer service and teamwork is essential.

Responsibilities

• Communicate with technicians to ensure proper job completion.
• Advise customers on vehicle care and maintenance.
• Schedule service appointments and follow up on repairs.
• Handle phone inquiries regarding ongoing work.

Skills

Experience in the automotive industry

Detail-oriented

Customer service and teamwork orientation

Excellent listening skills

Tools

Reynolds and Reynolds system

Job description

About Myers

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 16 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

What you will do:

• Communicate with the technicians to ensure the job is done properly.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised.
• Handle phone inquiries regarding work in process and appointments and returning phone messages promptly.

For this role, come equipped with:

• Experience in the automotive industry.
• Knowledge of our Reynolds and Reynolds system is a definite asset.
• Ability to pay attention to detail.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.

Benefits

• Bonus incentive plans (where applicable)
• Career mobility
• Flexible benefits
• Paid leaves
• Commission package (where applicable)
• Good work / life balance
• Robust health & well-being initiatives
• On-going training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.