Service Advisor

Cambridge Housing Authority; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive dealership in Ottawa is seeking a Service Advisor to enhance customer experiences. The ideal candidate will have at least 2 years of dealership experience and a passion for exceptional service. Primary responsibilities include estimating repairs, welcoming customers, and preparing detailed repair orders. The position offers competitive compensation and various employee perks, promoting a diverse and inclusive workplace.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Professional development opportunities

Company-wide appreciation events

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role required.
• Proven ability to provide an exceptional customer experience.
• Demonstrated communication and interpersonal skills.

Responsibilities

• Estimating the cost and time needed for repairs.
• Welcoming customers and discussing their needs.
• Preparing repair orders detailing vehicle problems.

Skills

Customer service focus

Communication skills

Organizational skills

Ability to thrive in a fast-paced environment

Tools

CDK software

Job description

Overview

Join the ride!

Position: Service Advisor
Dealership: 417 Nissan
Location: Ottawa, ON
Classification: Full-Time, Immediate Hire

417 Nissan is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We’re looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

How to apply

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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