Service Advisor

Budds' BMW; Oakville; On-site; CAD 50,000 - 70,000; Full time

Job summary

An automotive service center in Oakville seeks a Service Advisor to work closely with clients and technicians in a dynamic environment. Responsibilities include assessing automotive problems, verifying warranty coverage, and maintaining customer relationships. The ideal candidate has strong communication skills and a solid work ethic. The position offers a competitive salary range of CA $50,000.00 to $70,000.00, along with benefits including dental care, extended health care, and paid time off.

Benefits

Dental Care

Extended Health Care

Life Insurance

RRSP Match

Paid Time Off

Vision Care

On Site Parking

Qualifications

• Experience in automotive services or repairs.
• Ability to develop accurate estimates and repair orders.
• Strong customer relationship management skills.

Responsibilities

• Aspects automotive problems and services by listening to customers.
• Verifies warranty and service contract coverage.
• Maintains customer rapport and communication.
• Prepares accurate repair orders and estimates.
• Handles customer complaints with professionalism.

Skills

Strong work ethic

Customer service skills

Communication skills

Knowledge of PBS

Job description

A Service Advisor with Budds' Mazda will work closely with clients and a team of technicians to initiate automotive services and repairs by ascertaining performance problems and services requested. They will verify warranty and service contract coverage, develop estimates, write repair orders, and maintain top level customer relationships and records. Working as a Service Advisor can be a very fast paced work environment however also very slow at times, consistency and versatility is required. Working with the team at Budds' Mazda can be a very fun and rewarding experience. Strong work ethic, consistent results, and motivation are required to become successful. Great opportunity to learn and grow within the Budds' Group of Companies with future possibility for advancement. Engaging and energetic work environment surrounded by great people.

Knowledge of PBS an asset

Some Responsibilities Include

• Ascertains automotive problems and services by listening to customer's description of symptoms
• Verifies warranty and service contract coverage
• Develops accurate estimates
• Obtain accurate parts and labor prices
• Present a menu of all recommended maintenance services to every service customer
• Prepares Repair Orders
• Maintains customer rapport
• Maintain monthly performance goals
• Provide effective, efficient and timely communication
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, professionalism
• Ensure adherence to required dress code, and maintain clean, professional and appropriate appearance
• Any other additional duties or administrative functions, as directed by management.

New Full time Position: Monday to Friday Weekends as needed

Pay: Salary plus Commision Range - CA $50,000.00 to $70,000.00

Benefits

• Dental Care
• Extended Health Care
• Life Insurance
• RRSP Match
• Paid Time Off
• Vision Care
• On Site Parking