Service Advisor

Wonder Auto & Tire; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

An automotive service company in Halifax is seeking a Service Advisor to enhance guest experiences and provide exceptional customer service. Your role will involve scheduling, following up, and assisting with parts needs. A strong work ethic and passion for service are valued over automotive experience. The position offers $19-23/hour with a monthly bonus and a full benefits package without scheduled nights or weekends.

Benefits

Full Benefit package including dental and medical

Monthly bonus incentive plan

No scheduled nights or weekends

Qualifications

• Empathy and integrity are essential.
• Excellent communication skills required.
• Strong organizational skills and attention to detail necessary.

Responsibilities

• Assist guests in scheduling appointment times.
• Follow-up with guests post-visit.
• Help guests with their parts and accessory needs.
• Participate in activities to enhance guest experience.

Skills

Sales Experience

Customer Service

Time Management

Organizational Skills

Excellent Communication Skills

Job description

Service Advisor - Wonder Auto & Tire Centre

Hey there! We are looking for a super friendly and helpful person to join our Service team at Wonder Auto & Tire Centre Halifax part of Shift Auto Group. Shift Auto Group consists of Fredericton Mitsubishi Volvo Cars New Brunswick 5 ReCar locations St Croix Auto Fredericton Kia Miramichi Kia Velocity Autobody & 11 Wonder Auto locations. Wonder Auto & Tire are a premier automotive retail repair shop dedicated to providing high‑quality service and exceptional customer experiences. Our service shops are known for its customer‑focused and value‑driven approach.

As a Service Advisor you will be a crucial member of our Service Team. Your role would be to work with our guests that trust us to perform maintenance and repairs on their vehicles and to provide them with an exceptional level of customer service.

What You Will Do :

• Scheduling and Communication: Assist guests in setting convenient appointment times and confirm necessary maintenance or services.
• Guest Follow‑Up: Communicate with guests post‑visit to confirm we’ve exceeded their expectations.
• Parts and Accessories: Help guests and business customers with their parts and accessory needs.
• Enhancing Guest Experience: Participate in various activities to continuously elevate our service.

Who We Are Looking For :

• Empathy and Integrity: A sincere commitment to helping others and maintaining high ethical standards.
• Excellent Communication Skills: Natural ability to connect with people and convey information clearly.
• Organizational Skills: Strong multi‑tasking abilities and attention to detail.
• Computer Literacy: Comfort with using computer systems.

No Automotive Experience No Problem! While automotive knowledge is a plus it is not required. We’re more interested in your passion for service, honesty, and strong work ethic. We’ll provide the training you need to excel.

Compensation :

$19‑23 / hour with addition of a monthly bonus incentive plan designed to reward high performing employees.

Full Benefit package consisting of dental medical health and life coverage. Currently this position is offered with no scheduled nights or weekends.

Ready to make a difference and be part of our dynamic team Apply Today!

Required Experience :

Unclear Seniority

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type

Full‑Time

Experience

years

Vacancy

1

Hourly Salary Salary

19 - 23