Service Advisor

AutoCanada; Grande Prairie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automotive dealership in Grande Prairie is seeking an experienced Service Advisor to join their team. The ideal candidate has a minimum of 2 years in a dealership environment and a proven ability to deliver exceptional customer service. This role involves estimating repair costs, welcoming clients, and maintaining automotive records. They offer a competitive compensation package along with professional development opportunities.

Benefits

Competitive compensation and benefits package

Employee vehicle purchase and service plans

Employee and family assistance programs

Company-wide appreciation events and contests

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• Proven ability to provide an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Ability to thrive in a fast-paced environment with many priorities.
• Experience and desire to work with technology.

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Test-drive vehicles to confirm the customer's vehicle is repaired as needed.
• Maintain automotive records by tracking problems and corrective actions.

Job description

Join the ride!

Position: Service Advisor

Dealership: Grande Prairie Nissan

Location: Grande Prairie, AB

Classification: Full-time, Immediate Hire

Grande Prairie Nissan is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data‑driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long‑lasting, trust‑based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast‑paced, non‑stop, and a little unpredictable—and we love it.

Your area of focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day‑to‑day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connect customers to the right auto technician.
• Test‑drive vehicles to confirm the customer’s vehicle is repaired as needed.
• Maintain automotive records by tracking problems and corrective actions.

Must‑have qualifications

• Minimum of 2‑year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast‑paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Ability to remain calm when customers or situations are stressful.
• Organization and follow‑up skills.
• Experience and desire to work with technology.

The perks

• Competitive compensation and benefits package.
• Employee vehicle purchase and service plans.
• Employee and family assistance programs.
• Company‑wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

We hope you can picture yourself here already. It’s equally important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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