Service Advisor

Trotman Auto Group; Comox; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive group in Canada is seeking a Service Advisor to join their team in Comox. This role involves providing exceptional customer service, conducting vehicle inspections, and maintaining effective communication with clients about their vehicle status. Ideal candidates will have over a year of experience in a similar role, proficiency with DMS systems, and a passion for customer service. A competitive salary of $60,000-$80,000 is offered, along with comprehensive benefits.

Benefits

Competitive salary

Access to medical, dental, and mental wellness services

Career growth and development opportunities

Qualifications

• 1+ years experience as an automotive service advisor or related role.
• Passionate about cars and customer service.
• Motivated to grow in a fast-paced environment.

Responsibilities

• Provide top-notch service by listening to customer concerns.
• Perform thorough multi-point inspections and compile accurate quotes.
• Maintain effective communication with Service Technicians.

Skills

Customer service skills

Communication skills

Interpersonal skills

Proficiency in MS Office

Experience with DMS systems

Tools

MPI Software

DMS systems (PBS, CDK, Keyloop Serti)

Job description

Overview

Looking for an exciting job in Courtenay with a top employer? Join Comox Valley Toyota, part of Trotman Auto Group, recognized as one of the best places to work in Courtenay!

Why Work With Us

At Comox Valley Toyota, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

Benefits

• A rewarding career with a top automotive group in BC
• Permanent Role with a Competitive Salary
• Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
• A supportive and innovative workplace culture
• Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.

Qualifications

• Passionate about cars and customer service
• 1+ years experience as an automotive service advisor or related role
• Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
• Strong communication, Excellent interpersonal and relationship-building skills
• Motivated to grow in a fast-paced environment
• Schedule: Full-Time; Monday to Friday
• Compensation: $60,000-$80,000 annually

Responsibilities

• Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
• Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
• Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers
• Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status
• Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history

Apply

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Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.