Service Advisor

Castlegar Toyota; Castlegar; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive dealership is seeking a Service Advisor to provide outstanding vehicle maintenance experiences. This role serves as the first point of contact for customers, requiring strong communication and organizational skills. Ideal candidates enjoy helping others and can thrive in a fast-paced environment, ensuring customer satisfaction and loyalty.

Benefits

Health Benefits Program

Paid Vacation & Sick Days

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long-term job security

Supportive and fun workplace

Qualifications

• Organized and friendly personality.
• Good communication skills with guests and team members.
• Ability to handle a fast-paced environment.

Responsibilities

• Ensure that each guest receives prompt, courteous, and effective service.
• Discuss and explain vehicle servicing requirements to our guests.
• Provide support for all owner inquiries.

Skills

Communication

Time Management

Customer Service

Organizational Skills

Job description

As a Service Advisor, you are responsible for working with members of the Castlegar Toyota team in providing a great vehicle maintenance experience.

You are the first point of contact with our customers and will be well-versed in vehicle service/maintenance options and providing a personalized and high level experience for all of our guests.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, restaurant industry, or hospitality.

At Castlegar Toyota, we strive to make every customer a customer for life. Happy Team Members mean happy guests.

Every Team Member at Castlegar Toyota is critical to its success. Our main objective is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Health Benefits Program
• A supportive and fun place to work
• Paid Vacation & Sick Days
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long-term job security

Responsibilities

• Ensure that each guest receives prompt, courteous, and effective service.
• Discuss and explain vehicle servicing requirements to our guests.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide support for all owner inquiries, whether by phone or in person, to ensure the customer is well-handled.

Qualifications

• Organized and friendly personality
• Time management skills
• Good communication skills with guests and team members
• Professional, well-groomed appearance
• Clean driving record
• Ability to handle a fast-paced environment