Service Advisor

Midas International, LLC; Belleville; On-site; CAD 75,000 - 138,000; Full time

Job summary

A leading automotive service provider in Belleville is seeking a full-time Customer Service Advisor. The role involves building relationships with customers, guiding them through repairs, and ensuring satisfaction. Ideal candidates should possess strong customer service skills and a willingness to learn. This position offers a competitive salary range of $55,000 to $100,000 annually and opportunities for advancement.

Benefits

Bonus based on performance

Free uniforms

Health insurance

Opportunity for advancement

Qualifications

• Dedication to exceptional customer service.
• Strong computer skills required for managing information.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Greet every customer with a smile.
• Follow the sales process effectively.
• Maintain a positive attitude and team atmosphere.
• Communicate professionally in person and on the phone.
• Assist other employees as needed.

Skills

Customer Service Dedication

Computer Proficiency

Learning Attitude

Education

Valid Driver's License

Job description

Customer Service (Full Time) • Midas of Belleville

• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement

Job Description: Service advisors play an integral role in building relationships with our customers. They are responsible for walking customers through the entire repair process, keeping them informed of their vehicle status using digital inspection software, and ensuring customer satisfaction upon departure from our store. The ideal candidate enjoys meeting new people, possesses exceptional customer service skills, and thrives in a high-intensity work environment. Automotive experience is not required but is an asset.



Responsibilities:



• Greet every customer with a smile.
• Follow the sales process.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate in person and on the phone in a clear, professional manner.
• Direct, coordinate, and participate in performing customer service activities.
• Work together as a team and assist other employees as needed.
• Perform other duties as assigned.
Requirements:


• Valid Driver's License.
• Dedication to exceptional customer service.
• Willingness to learn.
Ideal Candidate:


• Customer Service Dedication: Committed to providing exceptional customer service.
• Computer Proficiency: Strong computer skills are essential for managing customer information and scheduling.
• Automotive Knowledge: An understanding of vehicles and repairs is an asset but not required.
• Learning Attitude: Willingness to learn and adapt to new challenges.
Why Join Us? Midas of Eastern Ontario offers a competitive salary, comprehensive benefits, and a dynamic work environment. With a focus on professional growth and customer satisfaction, we provide an opportunity to be part of a team that values service excellence and innovation.



How to Apply: Submit your resume and a brief cover letter outlining your interest and suitability for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



Compensation: $55,000.00 - $100,000.00 per year

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

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I started working as a entry-level Oil Changer just to get my foot in the door and I showed them what I can do. Within 2.5 years I was the Assistant General Manager for the company and the northern store's General Manager.