Service Accounting Manager

Paladin Technologies; Vancouver; On-site; CAD 70,000 - 98,000; Full time

Job summary

A leading North American technology integrator is seeking a Service Accounting Manager to lead a team of accountants. Responsibilities include overseeing financial processes, ensuring compliance, and fostering team development. Candidates should have a Bachelor’s degree in Accounting or Finance and at least 7 years of accounting experience, including supervisory roles. The role offers a competitive salary ranging from $70,000 - $98,000 based on experience.

Qualifications

• Minimum of 7+ years of accounting experience.
• 4+ years in a supervisory or managerial role.
• Strong knowledge of construction accounting and service‑based financial processes.

Responsibilities

• Lead and develop a team of service accountants.
• Oversee customer escalations and ensure timely resolution.
• Prepare and review monthly reconciliations for assigned GL accounts.

Skills

Leadership skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Accounting or Finance

Job description

The Service Accounting Managers leads and develop a team of service accountants responsible for providing superior customer service and accounting support to the internal Operations and Sales team as well as external customers.

Key Responsibilities:

Leadership & Oversight

• Provide direction, training, and performance management for the Service Accounting team,
• Allocate and monitor team workload to ensure efficient processing and coverage across entities and regions.
• Oversee customer (external and internal) escalations, ensuring timely resolution and maintaining strong business relationships.
• Promote team development through continuous learning, cross‑training, and reinforcement of
• Lead harmonization of processes and workflows for the SA area, as well as definition of requirements for ERP and other support tools
• Support proper integration between SA function and other functional areas, including other non‑financial departments
• Works closely with Service Sales and Operations Management

Service Accounting Management

• Oversees and supports processing of new agreements, budgets, amendments created by service accountants
• Oversees and supports end‑to‑end accurate processing of service agreements and Time and Material (T&M) projects, including the recognition of service revenue through the monthly revenue and service project review processes
• Supports review of agreement contracts as necessary to ensure risk mitigation and compliance, reviews and supervises General Ledger entries & review of SA team posting activities
• Supports and processes scheduled billing in accordance with contract requirements as well as Time and Material billing
• Oversees & supports review of Service contracts as necessary to ensure risk mitigation and compliance, including the preparation and review of supporting schedules and work papers
• Supports monitoring of service costing analysis in support of operations team
• Cooperates closely with Financial Business Partners on Service performance and forecasting impacts,
• Oversees the proper execution and compliance around service specific requirements for projects e.g., insurances, bonding, liens, indemnifications, etc
• Oversees and supports collections process with service accountants to ensure on‑going progress
• Seeks constant process improvement opportunities and proposes relevant process changes to improve efficiency, timeliness, and redundancy reduction
• Develops and owns action plans in cooperation with other finance functions and Operations stakeholders for managing working capital as it pertains to SA area
• Identifies opportunities to improve current financial and business reporting, processes, and procedures
• Assists in the financial development of non‑financial employees, including training at locations across the country
• ERP system responsibilities for modules within area of responsibility

Financial Control & Reporting

• Prepares and reviews monthly reconciliations for assigned GL accounts
• Supports month‑end and year‑end close activities including the preparation and review of supporting schedules and work papers
• Is responsible for process of monthly service agreements and T&M revenue recognition
• Reviews general ledger fluctuations and provides variance explanations to management.
• Supports working capital management through communication forecasts and variances to Operations. Provides operational reporting, audit schedules, and analysis to Accounting and Operations leadership as needed.
• Supports year‑end audits including preparation and analysis of requested documents
• Supports internal audit requests.

Required Qualifications:

• Bachelor’s degree or higher in Accounting, Finance, or equivalent industry experience; minimum of 7+ years of accounting experience, including 4+ years in a supervisory or managerial role
• Demonstrated experience and strong knowledge of construction accounting and service‑based financial processes
• Strong understanding of GAAP principles, and construction industry related compliance
• Knowledge of working capital management, cash flow optimization, and DSO monitoring
• Strong analytical skills with high attention to detail, accuracy, and data integrity
• Proven ability to maintain confidentiality and handle sensitive information
• Excellent communication and interpersonal skills, with the ability to partner effectively across multiple departments and business units
• Strong problem‑solving skills and ability to thrive in a fast‑paced, high‑growth environment, balancing strategic initiatives with operational execution

Preferred Qualifications:

• Demonstrated success managing cross‑functional projects involving finance, operations, procurement, or IT systems.
• Experience partnering with accounting transformation or integration leaders to align processes, harmonize workflows, and support ERP conversions or system implementations
• Experience with ERP implementations

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects, and operating office equipment.

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
• Travel may be required.

Pay Rate:

$70,000 - $98,000 DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low‑voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP‑certified project managers, CTS‑ and RCDD‑certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom‑crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.