Server/supervisor with BP Experience

Boston Pizza International, Inc. (New Glasgow); Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

Boston Pizza International, Inc. in Kelowna, BC, is seeking a Front of House Supervisor to support the General Manager in daily operations, train and develop the FOH team, and uphold hospitality standards to deliver an excellent guest experience.

The role emphasizes hands-on leadership, teamwork, and a safe, respectful workplace, with opportunities for career growth within Boston Pizza's network and scholarship programs.

Qualifications

• Experience training and developing FOH team members.
• Strong leadership to coach in the moment.
• Commitment to Foundations of Hospitality and Food Safety.

Responsibilities

• Leads by example and works shoulder-to-shoulder with team members and coaches in the moment.
• Develops existing skills and seeks learning opportunities.
• Maintains strong organizational skills and effective time management to achieve goals.
• Builds relationships and collaborates cohesively with all team members.
• Champions Boston Pizza Brand Standards and Food Safety in daily operations.
• Communicates development opportunities of the team to AGM and FOH manager and supports in these processes.
• Maintains a positive, composed demeanor in a fast-paced environment.

Skills

Leadership

Training

Performance Mgmt

Time Management

Customer Service

Communication

Job description

Overview

Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!