SERVER - NOODLE BAR

Hard Rock Hotels; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A renowned hospitality brand is seeking an Outlet Server in Ottawa. Responsibilities include serving beverages and food, ensuring customer satisfaction, and maintaining a clean work area. The ideal candidate is a certified Smart Serve professional, at least 19 years old, with strong customer service skills and the ability to thrive in a fast-paced environment.

Qualifications

• Must be at least 19 years of age.
• Smart Serve certification required.
• Experience in a high-paced environment preferred.

Responsibilities

• Take orders and serve beverages to guests.
• Process payments efficiently.
• Maintain cleanliness and organization in the serving area.

Skills

Customer service

Food safety knowledge

Sales techniques

Attention to detail

Teamwork

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

The Outlet Server is responsible for taking the guests through the key phase of the Hard Rock experience. As a Hard Rock Server, you will be assuming the role of your guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Server include:

• Understanding and adhering to all safety, sanitation and administrative procedures.
• Monitoring and restocking stations with food and supplies to ensure adequate food and supplies are available
• Demonstrating responsible alcohol service
• Assisting Cook with the preparation and Service of food items
• Handling cash & other forms of payment
• Accountable for reconciling inventory and Cash-out procedures
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – for guests who appear to be under 30 years old
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Maintaining a clean and organized area
• Maintaining proper product pars – through inventory and requisition
• Stocking product throughout the shift
• Properly labeling, dating, covering and refrigerating prepped items for the bar
• Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
• Answering questions - accurately and politely
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

• Must be at least 19 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified
• Performing duties which require bending & reaching
• Lifting & transporting up to 50-pound containers from dry storage & beer coolers
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.