Server

daveandbusters; Oakville; On-site; CAD 22,000 - 23,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dave & Buster's in Oakville, Canada, is hiring for a guest-focused team member to provide fast, friendly service in a high-energy environment. You’ll learn the menus, answer questions, take orders, and ensure an outstanding experience for each guest across food, drinks and games.

The role requires strong communication, the ability to lift up to 30 pounds, and the stamina to stand and move throughout shifts. A benefits package and flexible scheduling are offered.

Qualifications

• Must be able to read and communicate in English.
• Lift and carry up to 30 pounds.
• Walk or stand 100% of the shift.
• Read and write handwritten notes.

Responsibilities

• Deliver an unparalleled Guest experience through food, drinks and games.
• Greet Guests promptly and take orders accurately.
• Enter orders into Micros quickly and in proper sequence.
• Maintain cleanliness and restock as needed.
• Adhere to sanitation procedures and ensure accurate cash handling.

Skills

Guest service

Communication

Cash handling

Tools

Micros system

Job description

Job Description:

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT:

Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests' needs.

NITTY GRITTY DETAILS:

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
• Creates a warm, fun atmosphere for Guests and Team Members.
• Adheres to company's sanitation procedures.
• Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
• Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Greets newly seated Guests' in a friendly and timely manner.
• Accurately takes Guests' food and drink orders.
• Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
• Enteres orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
• Ensures food is properly garnished and delivers trays to designated table server's own section, as well as other sections in the restaurant, as needed.
• Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy.
• Assists in party set up and breakdown. Busses and resets tables as needed.
• Assists other Team Members as needed or as business dictates.
• Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
• Participates in all incentives and contests, driving sales and promoting the brand.
• Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
• Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‑bussing as necessary, and responding to Guest needs in a timely manner.
• Keeps station clean, sets up and takes down station tables appropriately.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
• Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
• Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
• Must be able to read and communicate in English.
• Listen to hear Guests' orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
• Dressed in proper dress code requirements, looking neat, clean and professional at all times.
• Must be at least 18 years of age.

Requirements

• Work days, nights and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

Salary

Compensation is from $16.55 - $16.65 per hour

Salary Range:

17.6 - 17.7

We are an equal opportunity employer and participate in E-Verify in states where required.