Sernior Support Engineer, Operations (Cobol and Mainframe Development)

Sun Life Financial; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading financial services provider in Toronto seeks a Senior Support Engineer to maintain critical data and analytics operations. The role involves collaborating with teams to enhance operational efficiency and providing technical support across systems. Candidates should possess over 5 years in IT support, with strong experience in ETL tools and data warehousing, and be comfortable in a hybrid work setup. Excellent analytical and communication skills are essential, along with a Computer Science degree.

Benefits

Wellness programs

Career development opportunities

Flexibility in work environment

Qualifications

• 5+ years of experience as an IT Application/Technical support analyst.
• 2-3+ years with ETL Tools: Informatica PowerCenter/Informatica Cloud.
• Experience in a DW/BI environment and with Mainframe technologies.

Responsibilities

• Maintain and support processes in Data Warehouses and BI applications.
• Collaborate with stakeholders for operational improvements.
• Provide technical documentation and coaching to less experienced engineers.

Skills

IT Application/Technical support

Informatica PowerCenter

Data Warehousing

Mainframe technologies

SQL Server

Postgresql

Windows

Unix

Business Objects

ITIL Foundations Level 3

Education

Computer Science degree or certificate

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Support Engineer on the Data & Analytics Core Operations team is responsible for maintaining and supporting the processes in multiple Data Warehouses, Business Intelligence and Data Integration applications. Our team is responsible for safeguarding our data, making sure it is available and current when Advisors and Clients need it. This role requires 24x7 support on a rotational basis and is subject to Over Time.

What you will do:

• Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature.
• Act as Operations Lead as part of project/development teams to:
• Schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
• Lead, monitor, identify and implement operational improvements
• Develop an understanding of the business applications supported as well as the business direction
• Perform performance tuning for queries, applications, and resources
• Use excellent analytical skills to dive into the processes we support to resolve data discrepancies or job failures
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Ensure compliance with incident, problem and change management policies and processes
• Provide technical documentation that includes design and operational support documentation.
• Collaborate closely with team members, technical leads, and application support teams to ensure quality services
• Strong inclination to proactively share knowledge and expertise with others to build the support engineering community and capability in the broader company around data
• Provide coaching and advice to less experienced engineers and other Sr. Engineers.
• Lead and deliver Innovative solutions and projects from conception to delivery by leveraging Data and Technology
• Utilize excellent communication skills to engage, influence, negotiate and collaborate with Project Teams, Operation teams and vendors
• Participate in rotational on-call operational support, including after hours support
• Occasionally provide after‑hours and weekend support for planned production implementations and disaster recovery exercises

What you need to succeed?

• 5+years hand‑on experience working as an IT Application/Technical support analyst
• 2-3+ years or more experience with ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
• 2-3+ years working in a DW/BI environment
• 2-3+ years experience with Mainframe technologies; TSO, ZEKE, JCL, COBOL
• Knowledge of Business Objects Universe Designer and Web Intelligence
• Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files (7+ years)
• Experience with Postgresql
• Knowledge/Experience in Windows and Unix
• ITIL Foundations Level 3 Certification an asset
• Computer Science degree or certificate, or equivalent, supplemental training

Preferred Skills

• Ability to analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk
• Demonstrated level of initiative and judgement to organize and prioritize tasks, workload and projects
• Ability to work as part of a virtual team to achieve tangible results, and ability to manage and resolve conflict
• Strong analytical and problem-solving
• Excellent oral and written communication skills both to effectively collaborate with team members and stakeholders
• Proactive initiative, curiosity, and conscientiousness to drive continuous improvement
• Leadership ability to lead project teams and inspire others
• Willingness to share ideas and actively participate in group discussions

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplace in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top‑level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well‑being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 90,000/90 000 - 140,000/140 000

Job Category: IT - Technology Services

Posting End Date: 23/12/2025