SEO Customer Success Manager – Enterprise Accounts

LinkGraph; Toronto; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading SEO software company is seeking a remote SEO Customer Success Manager for Enterprise Accounts. The ideal candidate will manage a portfolio of enterprise-level SEO clients, ensure exceptional client experiences, and stay updated on the latest SEO trends. Required skills include strong communication, analytical abilities, and a proactive mindset. This position offers a salary of $3,000-$6,000 per month and 15 days PTO, fostering a collaborative and innovative work culture.

Benefits

15 Days PTO

Paid Christmas Day

Paid New Year's Day

Qualifications

• 3-5 years of experience managing large-scale SEO or digital marketing campaigns.
• Ability to explain technical concepts clearly to clients.
• Comfortable with data and technology.

Responsibilities

• Managing and growing your own portfolio of SEO clients.
• Providing excellent client experience and retaining relationships.
• Conducting analytical reporting on campaign performance.

Skills

SEO principles

Digital marketing fundamentals

Strong communication skills

Analytical skills

Proactive problem-solving

Organizational skills

Job description

*This role is remote and open to any country, working in EST*

Description

Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a client focused SEO Customer Success Manager – Enterprise Accounts to help us propel our growth.

Check out our careers page here: www.linkgraph.com/careers

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Requirements

• Minimum of 3-5 years of experience managing large-scale, enterprise-level SEO or digital marketing campaigns.
• Strong knowledge of SEO principles, PPC, and digital marketing fundamentals with the ability to explain technical concepts clearly to clients.
• Extremely comfortable with technology - you love data and are great with numbers.
• Someone looking for a fast-paced startup culture to grow in.
• Proactive problem-solver committed to delivering excellence.
• Highly detail-oriented personality type. You are the most organized person you know!
• Strong written and verbal communication skills, with experience presenting results and recommendations to clients.

Responsibilities

• Providing the best possible experience for our clients. You'd be managing and growing your own book of business and scaling together.
• Managing and growing your own portfolio of SEO clients, serving as their primary point of contact.
• Retaining and building relationships with our clients. Doing highly analytical reporting on their campaign performance, and developing strategy where needed.
• Continuously stay updated on the latest SEO trends, updates, and Google algorithms to effectively analyze client websites and provide actionable, high-value recommendations.
• Improving workflow and process to streamline operations and client satisfaction.
• Creating upsell and cross-sell proposals for existing clients.
• Onboarding new clients assigned by the sales team. We have a great client retention rate and want to keep it that way. Our clients’ successes are our priority.

Benefits

• 15 Days PTO + Christmas Day + New Years Day paid off

Salary

• $3,000-$6,000pm/USD

Our Recruitment Process

1. Initial screening call with our recruitment team
2. Technical assessment to showcase your skills (if applicable)
3. Final interview with our Hiring Manager
4. Offer extended

Life at LinkGraph

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture - no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

• Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
• Excellence Driven: We aim for the highest standards, always raising the bar.
• Self-Starter Mentality: We take initiative and problem-solve independently.
• Innovative: We embrace change, experiment, and think outside the box.
• Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?

We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!