Senior Water Systems Success Advisor

Autodesk; Canada; Remote; CAD 83,000 - 145,000; Full time

Job summary

A leading design software company in Canada is seeking a Customer Success Advisor to optimize product investment and achieve customer goals. Candidates should have over 8 years of experience in drainage design and storm/sewer modeling, possess strong technical skills, and excel in building customer relationships. The role involves proactive support and development of Customer Success Plans, ensuring customer satisfaction and technology adoption.

Benefits

Health and financial benefits

Time away and wellness initiatives

Annual cash bonuses

Qualifications

• 8+ years of experience in Drainage Design plus Storm/Sewer/Flood Analysis.
• Ability to manage several projects simultaneously, setting priorities.
• Proven flexibility and quick learning in a fast-paced environment.

Responsibilities

• Innovate, develop, and deliver packaged service offerings.
• Deliver expert coaching to Autodesk Water customers.
• Establish and maintain relationships as a technical trusted advisor.

Skills

Drainage Design

Storm/Sewer/Flood Analysis

Civil Engineering

Communication Skills

Troubleshooting

Analytical Skills

Technical Consulting

Education

Bachelor's degree in Civil Engineering or related

Tools

InfoDrainage

StormCAD

Civil 3D

SSA

InfoWorks ICM

Job description

A leading design software company in Canada is seeking a Customer Success Advisor to optimize product investment and achieve customer goals. Candidates should have over 8 years of experience in drainage design and storm/sewer modeling, possess strong technical skills, and excel in building customer relationships. The role involves proactive support and development of Customer Success Plans, ensuring customer satisfaction and technology adoption.