Senior Vendor Manager

TD Bank; Ottawa; On-site; CAD 91,000 - 137,000; Full time

Job summary

A financial institution in Ontario is seeking a candidate for a Vendor Management position. This role involves managing vendor relationships, facilitating third-party risk assessments, and ensuring alignment with business objectives. The successful candidate will need robust vendor management expertise and strong communication skills to engage with senior executives and drive governance initiatives effectively.

Benefits

Health and wellbeing benefits

Paid time off

Career development opportunities

Qualifications

• Prior vendor management or equivalent experiences.
• Understanding of Master Services Agreements and their commercial implications.
• Strong knowledge of Vendor Management and operations.

Responsibilities

• Manage strategic vendor relationships across services.
• Evaluate and ensure vendor performance meets business goals.
• Facilitate risk management assessments for third parties.

Skills

Vendor management experience

Communication with senior executives

Negotiation skills

Analytical skills

Strategic thinking

Job description

Location & Pay

Work Location: Markham, Ontario, Canada

Hours: 37.5

Line of Business: TD General

Pay Details: $91,200 - $136,800 CAD

Department Overview

Customer Assistance group is a Centre of Excellence responsible for the collection and recovery efforts for all retail products in Canada. Together, we build Customer Loyalty by helping our customers solve their financial problems.

Vendor Management - Dedicated to providing the various Lines of Businesses within Customer Assistance with relationship management support to optimize sustainable value from its third party relationships by controlling costs, driving service excellence & mitigating risks in a consistent manner.

Agency Management - Dedicated to maximizing the collection and recovery efforts of Debt Collection Agency service providers who work on behalf of Customer Assistance. The team is accountable for strategic vision, performance management, work plan optimization, quality assurance and customer experience.

Job Description

Reporting to the Senior Manager, Customer Assistance Vendor Management, the successful candidate will drive best in class vendor management and governance through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies and in support of business and enterprise objectives.

Responsibilities

• Manage strategic vendor relationships that span across difference services areas, are significant in scope, varying in complexity and criticality.
• Facilitate the management of enterprise vendor(s)
• Facilitate the management of third party risk management assessments and related processes across various risk domains (Technology, Compliance, Privacy, etc.) on behalf of Customer Assistance
• Ensure risk assessment processes are well coordinated and effectively identify appropriate level of third party risk to support the needs of various stakeholders across the Customer Assistance organization
• Manage vendor relationships to the business' strategic goals and objectives, understanding and reconciling competing priorities and evolving business requirements as required
• Evaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendors
• Develop and maintain effective relationships with internal TD colleagues and vendors to ensure business priorities requirements are clearly understood and met, and objectives are aligned
• Provide advice and guidance to business partners as appropriate regarding VM best-practices to optimize and secure value from third-party relationships
• Represent the needs of the business and actively participate in contract negotiations and vendor management governance meetings
• Applies organizational change management principles and practices to effectively manage stakeholder and vendor expectations, anticipating down-stream impacts and plan accordingly to minimize disruption (e.g. during vendor transition; on-boarding/off-boarding)
• Engage business partners to ensure active participation on vendor governance and oversight, ensuring roles and responsibilities are clearly defined
• Develop and retain in-depth knowledge and expertise of market place and industry developments pertaining to vendor relationship, category and business requirements
• Ultimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiatives
• Lead the implementation of action/remediation plans to address performance/risk/governance issues

Qualifications

• Prior vendor management or equivalent experiences
• Understanding and knowledge of Master Services Agreements, Statements of Work, and Service Level Agreements, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) – MUST HAVE
• Experienced in communicating with senior executives at TD and vendor organizations – MUST HAVE
• Experienced executor, able to navigate the organization to effectively get things done – MUST HAVE
• Strong knowledge of the Vendor Management function and operations, with a proven track record of driving benefits and positive impact with large, complex vendor relationships
• Skilled at absorbing steady streams of information (both financial and non-financial), synthesize key insights or issues and communicate findings in a concise and compelling fashion
• Proficient knowledge of Vendor Management and/or Third Party Risk Management (TPRM) principles, TD and industry standards and methodologies, and organizational practices
• Effective influencer, partner and collaborator, willing to bridge across different teams and functions to deliver quality results
• Thought leader and strategic thinker, with a future-focused mindset on how to drive the business forward
• Ability to function effectively in a fast-paced, multi-faceted environment often working independently with minimum supervision.
• Effective and confident negotiation ability when dealing with vendors
• Results oriented and possesses excellent analytical skills to help identify vendor related cost savings and process improvements to drive and maximize vendor value
• Comfortable working in ambiguous and changing circumstances, able to handle complex situations independently and determine what issues require escalation, what to resolve and how to make suggestions for improvement
• Business acumen to identify opportunities and develop commercially beneficial relationships

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, career development, and reward and recognition programs.

Language Requirement (Quebec only)

Sans Objet