Senior Underwriting Operations Analyst

McNeil & Co.; Toronto; On-site; CAD 85,000 - 95,000; Full time

Job summary

Arch Capital Group Ltd. is seeking an Underwriting Operations Analyst in Toronto to support day-to-day operations across retail and delegated authority businesses.

You will work with Underwriting, Claims, Finance, and brokers to ensure accurate processing, reconciliation, and reporting of premium and claims activity. The role requires 4–7 years in insurance operations or related fields, strong Excel skills, and a collaborative, detail‑oriented mindset.

Qualifications

• Bachelor's degree in business, Finance, Accounting, Insurance, or a related field.
• 4-7 years of experience in insurance operations, underwriting support, claims operations, premium accounting, or related role.
• Experience with insurance administration systems and operational processes.
• Strong analytical and problem-solving skills.
• Strong communication and team building skills.
• Advanced Microsoft Excel skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Support operational activities across retail and delegated authority businesses.
• Process, review, and reconcile premium and claims bordereaux (BDX) from delegated authority partners.
• Investigate and resolve premiums, claims, billing, and reporting discrepancies.
• Assist with monthly accruals, reconciliations, and management reporting.
• Prepare and distribute operational and financial reports, including KPIs.
• Support internal and external audits, operational reviews, and delegated authority oversight activities.
• Collaborate with Underwriting, Claims, Finance, Brokers, and external partners to resolve issues and improve processes.
• Adhere to internal controls, operational procedures, and risk management standards.
• Contribute to process improvement initiatives and special projects.

Skills

Analytical thinking

Communication

Team building

Attention to detail

Multitasking

Problem solving

Education

Bachelor's degree

Tools

Excel

BI tools

AI tools

Job description

About the Role

As an Underwriting Operations Analyst, you will support the day-to-day operations of our retail and delegated authority businesses. Working closely with Underwriting, Claims, Finance, Brokers, and external partners, you will help ensure the accurate processing, reconciliation, and reporting of premium and claims activity. This is a hands-on role for a proactive insurance professional who enjoys working across multiple areas of the business in a collaborative and fast-paced environment.

Key Responsibilities

• Support operational activities across retail and delegated authority businesses
• Process, review, and reconcile premium and claims bordereaux (BDX) received from delegated authority partners
• Investigate and resolve premiums, claims, billing, and reporting discrepancies
• Assist with monthly accruals, reconciliations, and management reporting
• Prepare and distribute operational and financial reports, including key performance indicators (KPIs)
• Support internal and external audits, operational reviews, and delegated authority oversight activities
• Collaborate with Underwriting, Claims, Finance, Brokers, and external partners to resolve issues and improve processes, building strong relationships in the process
• Adhere to internal controls, operational procedures, and risk management standards
• Contribute to process improvement initiatives and special projects

Qualifications

• Required Bachelor's degree in business, Finance, Accounting, Insurance, or a related field
• 4-7 years of experience in insurance operations, underwriting support, claims operations, premium accounting, or a related role
• Experience working with insurance administration systems and operational processes
• Strong analytical and problem-solving skills
• Strong communication and team building skills
• Advanced Microsoft Excel skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities and work independently

Preferred

• Experience with delegated authority business, MGAs, or third-party administrators
• Experience reviewing and reconciling premium and claims data / bordereaux
• Knowledge of commercial or specialty insurance operations
• Experience with BI and AI tools

What You'll Bring

• A collaborative, service-oriented mindset
• Strong ownership and accountability
• Adaptability and a willingness to work across multiple areas of the business
• A commitment to accuracy, continuous improvement, and operational excellence

Compensation and Benefits

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. CAD $85,000 TO $95,000 Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Arch is committed to helping employees succeed through our comprehensive benefits package that includes medical plus dental, vision and prescription drug coverage; a competitive retirement plan with generous matching; Vacation plus 4 Lieu Days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off plus 8 Sick Days per year; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Maternity Leave top up of up to 18 weeks and Parental leave top up of 6 weeks; and Tuition Reimbursement.

Company Overview

Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Group Ltd. has a 20+-year track record of delivering results and a coveted position on the S&P 500 index. Arch is a great place to grow your career.

Important Notice

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.