Senior Travel & Sales Customer Advocate

Boldr; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global company dedicated to customer experiences is seeking a Senior Customer Advocate in Mississauga, Canada. This role will be the first point of contact for customer inquiries across various channels, transforming inquiries into bookings and ensuring an exceptional customer journey. Candidates should have 2-3 years of customer service experience, preferably in hospitality or travel, along with strong relationship-building skills and the ability to manage multiple tasks effectively. Passion for travel and adventure is a plus.

Qualifications

• 2–3+ years of customer service experience in hospitality or service-driven environments.
• Experience in small group travel logistics and guest management.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Convert inquiries into bookings while ensuring customer satisfaction.
• Collaborate with teams to manage bookings and enhance customer journeys.

Skills

Customer service experience

Relationship-building

Multitasking

Empathy

Tools

Google Workspace

MS Office

Job description

A global company dedicated to customer experiences is seeking a Senior Customer Advocate in Mississauga, Canada. This role will be the first point of contact for customer inquiries across various channels, transforming inquiries into bookings and ensuring an exceptional customer journey. Candidates should have 2-3 years of customer service experience, preferably in hospitality or travel, along with strong relationship-building skills and the ability to manage multiple tasks effectively. Passion for travel and adventure is a plus.