Senior Travel & Sales Customer Advocate

Boldr; Remote; CAD 50,000 - 70,000; Full time

Job summary

A global B-Corp dedicated to enhancing customer experiences is seeking a Senior Customer Advocate to handle inquiries across various channels including phone, chat, and email. In this role, you will convert customer inquiries into bookings, ensuring exceptional support and collaboration with internal teams. Ideal candidates will have 2-3+ years in customer service within travel or hospitality and possess strong communication and multitasking skills. Join a passionate team and thrive in a fast-paced environment committed to delivering quality service.

Qualifications

• 2–3+ years of customer service experience in service-driven environments.
• Experience in travel or hospitality sectors, preferably with small group travel.
• Track record of achieving sales KPIs and conversion metrics.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Convert high volume inquiries into bookings or purchases.
• Ensure timely responses to customer inquiries.

Skills

Customer service experience

Relationship-building

Multitasking ability

Problem-solving skills

Written and verbal communication

Tools

HubSpot

Intercom

Google Workspace

MS Office

Job description

A global B-Corp dedicated to enhancing customer experiences is seeking a Senior Customer Advocate to handle inquiries across various channels including phone, chat, and email. In this role, you will convert customer inquiries into bookings, ensuring exceptional support and collaboration with internal teams. Ideal candidates will have 2-3+ years in customer service within travel or hospitality and possess strong communication and multitasking skills. Join a passionate team and thrive in a fast-paced environment committed to delivering quality service.