Senior Travel & Sales Customer Advocate

Boldr; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global adventure travel company located in Peel Region, Brampton is seeking a Senior Customer Advocate. This role involves being the first point of contact for customer inquiries across various channels. Key responsibilities include converting inquiries into bookings, supporting customers pre and post-booking, and collaborating with teams to enhance customer experience. Ideal candidates will have 2-3 years of customer service experience, preferably in hospitality or travel, and possess strong communication skills. Join us to make a meaningful impact!

Qualifications

• 2-3+ years of customer service experience in service-driven environments.
• Experience with small group travel and hospitality preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Convert customer inquiries into new bookings or purchases.
• Collaborate with teams to manage existing bookings.

Skills

Customer service

Problem solving

Communication

Multitasking

Tools

Google Workspace

MS Office

Job description

A global adventure travel company located in Peel Region, Brampton is seeking a Senior Customer Advocate. This role involves being the first point of contact for customer inquiries across various channels. Key responsibilities include converting inquiries into bookings, supporting customers pre and post-booking, and collaborating with teams to enhance customer experience. Ideal candidates will have 2-3 years of customer service experience, preferably in hospitality or travel, and possess strong communication skills. Join us to make a meaningful impact!