Senior Training & Quality Consultant

Cim; Toronto; Hybrid; CAD 64,000 - 114,000; Full time

Benefits offered by this job

Professional development

Supportive leadership

Inclusive culture

Career opportunities

Benefits and rewards

Job summary

Marsh in Toronto, Canada, is seeking a Senior Training & Quality Consultant – Programs & Affinity for a hybrid role requiring three days in the office. The role designs, delivers, and iterates core training programs, while establishing a quality framework for continuous improvement across L&D initiatives.

You will collaborate with stakeholders, align with business strategy, and engage with the global learning team to implement best practices and standards that support Marsh’s culture and goals.

Qualifications

• 5+ years' experience in learning & development including instructional design methodologies, change management learning technologies, facilitation and project management.

Responsibilities

• Design effective and engaging online courses, modules, and training materials. Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.
• Seeks to improve learning and development methodologies and delivery. Conduct needs assessments, oversee and assist in the design, development, and implementation of quality improvement framework to ensure the organization is equipped to meet or exceed service standards.
• Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders and representing the organization in industry forums and working groups.
• Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practice.
• Facilitate instructor-led, face to face and virtual soft skill trainings. Review and integrate feedback from learning data to maintain and enhance quality of learning experience.
• Provide ongoing reporting and insights into the learning effectiveness, compliance and skill confirmation success rates.
• Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management.

Skills

Instructional design

Change management

Facilitation

Project management

Leadership

Tools

LMS technology

Video editing

Job description

We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Senior Training & Quality Consultant - Programs & Affinity, is responsible to assess, design, develop, deliver and iterate content.

This role will proactively manage the end-to-end delivery of the Programs & Affinity core training programs. You will engage with key stakeholders to update and work on L&D initiatives aligned to business strategy. You will also engage with the global learning team to utilize best practices and to ensure alignment to our culture, goals and objectives.

In addition to planning, overseeing, and delivering training programs, the key to this position is to continually improve and evolve the instructional quality of all training programs by developing, implementing, and maintaining a quality framework that supports consistent standards and continuous improvement.

We will count on you to:

• Design effective and engaging online courses, modules, and training materials. Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.
• Seeks to improve learning and development methodologies and delivery. Conduct needs assessments, oversee and assist in the design, development, and implementation of quality improvement framework to ensure the organization is equipped to meet or exceed service standards.
• Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders and representing the organization in industry forums and working groups.

• Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practice.
• Facilitate instructor-led, face to face and virtual soft skill trainings. Review and integrate feedback from learning data to maintain and enhance quality of learning experience
  • Provide ongoing reporting and insights into the learning effectiveness, compliance and skill confirmation success rates.
  • Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management. Identify and recommend improvements to enhance the effectiveness and efficiency of training and quality activities including areas for enhancement of methodology, learning and process changes identified through insights gained from QA reviews.
  • Develop, implement, and maintain a quality framework to support consistent standards and continuous improvement.
  • Conduct regular work audits to identify trends, gaps, and opportunities for improvement based on audit findings and recommend and support corrective actions, process refinements, and best practices.
• Other projects at the business or organizational level, as required

What you need to have:

• 5+ years' experience in a similar role in learning & development environment including instructional design methodologies, change management learning technologies, facilitation and project management.
• Experience in operational quality assurance or related role with similar responsibilities. In depth knowledge in the areas of L&D, Adult Learning principles, learning management technology or equivalent work experience in a related field
• Proven experience in instructional design, e-learning development, and web design/development. Demonstrated expertise leveraging innovative learning technologies including social, mobile, micro-learning and gamification.
• Highly developed leadership skills, with the ability to lead, coach and mentor employees. Strong organizational and project management skills with the ability to prioritize, balance conflicting tasks and manage internal and external stakeholders

What makes you stand out:

• French language proficiency
• Proven experience with recording and editing of video content

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $64,200 to $114,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a New position.