Senior Telephony & Cloud AI Engineer

Sun Life Financial; Southwestern Ontario; Hybride; CAD 100 000 - 143 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Wellness programs

Career growth opportunities

Recognition programs

Résumé du poste

Sun Life Financial seeks a Senior Operational Engineer to join the CCIO team, driving design, delivery, and support of telephony and cloud infrastructure. You will modernize Microsoft Teams Telephony, Amazon Connect and related AWS services, working with stakeholders to ensure scalable, secure operations in a regulated financial services setting.

You will develop designs, implement improvements, and mentor teams while contributing to agile and DevOps practices, with a focus on reliability,

Qualifications

• Bachelor's degree in computer science, engineering, information technology, or equivalent combination of education and relevant industry experience.
• 3-5 years of experience designing, delivering, and supporting cloud-based technology solutions.
• 2+ years of hands-on experience supporting AWS services and enterprise telephony platforms, preferably Amazon Connect and/or Microsoft Teams Telephony.
• Experience developing and supporting AWS Lambda solutions using Python.
• Demonstrated understanding of cloud architecture principles and AWS service capabilities.
• Experience working within regulated environments where security, privacy, compliance, and risk management are critical considerations.
• Knowledge of ITIL practices, including incident, problem, and change management processes.
• Experience working within Agile delivery frameworks and collaborating with distributed or remote teams.
• Experience managing and supporting AWS environments and cloud infrastructure.
• Experience with DevOps practices and tools such as Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines.
• Demonstrated AI mindset, including curiosity, experimentation, and practical application of AI and automation technologies to solve business problems.

Responsabilités

• Partner with business teams to plan, prioritize, and execute migration initiatives supporting modernization of Financial Centres onto Microsoft Teams Telephony.
• Collaborate with stakeholders, analysts, architects, and partners to gather requirements and develop telephony and AI-enabled capabilities.
• Support scalable, secure, and supportable cloud-based solutions aligned with enterprise architecture, security, and governance standards.
• Develop High-Level Designs, detailed technical designs, and implementation approaches for telephony and cloud infrastructure solutions.
• Support and enhance Amazon Connect and AWS services from an operational perspective, ensuring platform reliability, resilience, and performance.
• Participate in Agile delivery teams and contribute to DevOps practices including CI/CD, infrastructure automation, and monitoring.
• Identify opportunities to leverage AI, automation, and cloud-native services to improve operations and client experience.
• Provide SME coaching to operations teams and create documentation and procedures.
• Continuously evaluate emerging technologies and trends for innovation and process improvement.
• Participate in incident response, change management, and operational support activities to maintain service stability.

Connaissances

AWS

Python

Cloud architecture

DevOps

Telephony

AI/Automation

ITIL

Formation

Bachelor's degree in CS/Engineering

Outils

Terraform

Jenkins

Bitbucket

Ansible

CI/CD

Description du poste

Sun Life Financial seeks a Senior Operational Engineer to join the CCIO team, driving design, delivery, and support of telephony and cloud infrastructure. You will modernize Microsoft Teams Telephony, Amazon Connect and related AWS services, working with stakeholders to ensure scalable, secure operations in a regulated financial services setting.

You will develop designs, implement improvements, and mentor teams while contributing to agile and DevOps practices, with a focus on reliability,