SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS

Business Development Bank of Canada; Montreal; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness and health care spending

Paid vacation

Five personal days

Sick days

Holiday closing period (Dec 25–Jan 1)

Hybrid work model

Learning and development opportunities

Job summary

Business Development Bank of Canada seeks a Senior Technology Specialist to deliver, automate, and support enterprise VDI and RHEL platforms in a hybrid environment. You will combine infrastructure expertise with automation to provide secure, scalable workspace services across on-prem and cloud platforms.

The role emphasizes collaboration with infrastructure, security, and application teams, with a focus on platform reliability, upgrades, and DevOps practices to enhance employee experience.

Qualifications

• Experience delivering enterprise VDI platforms with strong ownership.
• Experience on AWS/Azure/VMware/hybrid infrastructures.
• Strong RHEL administration and incident management experience.
• Familiarity with VDI platforms such as Horizon, AVD, WorkSpaces, or Citrix.
• Excellent communication and collaboration across teams.

Responsibilities

• Operate and automate enterprise VDI and RHEL platforms in hybrid environments.
• Develop and maintain automation for provisioning, patching, and compliance.
• Design Azure DevOps pipelines for infra and platform deployments.
• Improve observability, reliability, and incident response processes.

Skills

VDI support

RHEL administration

Hybrid cloud

Automation scripting

Ansible

Azure DevOps

Horizon/VDI platforms

Git/GitOps

Communication skills

Tools

Ansible Automation Platform

Azure DevOps

HashiCorp Packer

VMware Horizon

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book.

Benefits

• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Our offices are closed from December 25 to January 1
• Hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development

POSITION OVERVIEW

We are seeking a Senior Technology Specialist responsible for the delivery, automation, and operational support of enterprise Virtual Desktop Infrastructure (VDI) and Red Hat Enterprise Linux (RHEL) platforms. The successful candidate will combine strong infrastructure expertise with modern automation practices to deliver secure, reliable, and scalable services across hybrid environments.

CHALLENGES TO BE MET

• Virtual Desktop Infrastructure (VDI) Support and administer enterprise VDI platforms
• Manage and maintain virtual desktop infrastructure, desktop images, user provisioning, platform health, capacity, and performance.
• Troubleshoot platform, user experience, and application delivery issues.
• Support and enhance the existing Omnissa Horizon environment.
• Participate in the assessment, implementation, and operational support of future VDI solutions.
• Collaborate with infrastructure, security, and application teams to deliver reliable and secure workspace services.
• Participate in platform upgrades, maintenance activities, and service improvement initiatives.

Linux Platform Operations

• Provide operational support for enterprise Red Hat Enterprise Linux (RHEL) environments.
• Manage Linux infrastructure lifecycle activities: (Provisioning, Patching, Security hardening, Operating system upgrades, Decommissioning)
• Support Linux workloads across On-premises data centers, VMware-based environments and AWS cloud platforms.
• Perform troubleshooting, root cause analysis, and remediation of production incidents.
• Participate in operational support and major incident response activities.
• Maintain platform standards, operational procedures, and technical documentation.

Automation & Platform Services

• Develop and maintain Ansible Automation Platform: (Playbooks, Roles, Workflow Templates, Dynamic Inventories, Self-Service Automation Workflows) Automate provisioning, patching, configuration management, and compliance validation processes.
• Develop and maintain automation scripts using PowerShell and Python.
• Integrate infrastructure services with enterprise platforms through APIs and automation workflows.
• Identify opportunities to reduce manual effort and improve operational efficiency through automation.

CI/CD & DevOps

• Design and maintain Azure DevOps pipelines for infrastructure and platform deployments.
• Implement: Automated testing Infrastructure validation Compliance verification Approval workflows Environment promotion processes
• Maintain Git repositories and participate in code review processes.
• Promote DevOps and GitOps best practices across infrastructure services.

Platform Engineering & Reliability

• Build and maintain automated image pipelines.
• Develop monitoring, alerting, and operational dashboards.
• Improve platform observability, reliability, and operational efficiency.
• Develop automation to proactively detect and remediate common operational issues.
• Continuously identify opportunities to simplify and modernize infrastructure operations.

REQUIRED QUALIFICATIONS

• Experience supporting enterprise Virtual Desktop Infrastructure (VDI) solutions.
• Experience supporting environments hosted in AWS, Azure, VMware-based, or hybrid infrastructure environments.
• Strong experience administering Red Hat Enterprise Linux (RHEL) environments.
• Experience supporting one or more enterprise VDI platforms such as: Omnissa Horizon / VMware Horizon, Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix Virtual Apps and Desktops, Citrix DaaS.
• Strong sense of ownership, sound judgment, and the ability to work collaboratively in a complex enterprise environment.
• Strong communication skills, with the ability to explain technical topics clearly to both technical and non-technical audiences.
• Collaborative mindset and ability to work effectively with infrastructure, security, application, end-user computing, and service management teams.
• Customer-service orientation, with a focus on employee experience, business continuity, and operational excellence.
• Curiosity and willingness to learn new technologies, challenge existing practices, and contribute to continuous improvement.
• Autonomy, accountability, and the ability to manage priorities in a dynamic operational environment.
• Problem-solving mindset, with the ability to remain calm, structured, and solution-oriented during incidents or complex troubleshooting situations.
• Positive attitude, professionalism, and ability to build trust with colleagues, stakeholders, and partners.
• Bilingualism (French and English) is required.

PREFFERED QUALIFICATIONS

• Hands-on experience with: Ansible Automation Platform (AAP) and Artificial Intelligence Experience developing automation solutions to support infrastructure operations, platform lifecycle management, and service delivery.
• Experience with: Azure DevOps, Pipelines, Automated testing practices, Code review processes.
• Strong knowledge of: System administration, Performance troubleshooting, Security hardening, Enterprise patch management, Operating system lifecycle management.
• Experience with: Microsoft Entra ID, HashiCorp Packer, ITSM and API integrations, Event-driven automation, Self-healing infrastructure designs, Workspace performance monitoring and optimization.

Certifications are considered an asset: Red Hat Certified Engineer (RHCE), Red Hat Ansible Automation Platform Certification, AWS Solutions Architect Associate, Microsoft Azure Administrator Associate, Microsoft Azure Virtual Desktop Specialty (AZ-140).

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

We are banking at another level. BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.