Senior Technical Support Specialist

Nesto; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian mortgage technology provider is seeking an IT Support Specialist in Vancouver to provide Level 1 and 2 technical support. The ideal candidate will have over 7 years of experience in technical support roles, preferably in a corporate environment, and be comfortable with Windows and macOS systems. This position offers health benefits, training programs, and a collaborative work environment.

Benefits

Health and Wellness Spending Accounts

Paid vacation, sick days, and personal days

RRSP Matching Program

Discounted gym memberships

Qualifications

• 7+ years of experience in a technical support or network operations role.
• Experience in a corporate environment.
• Experience supporting end-users in macOS environments is a plus.

Responsibilities

• Provide Level 1 and 2 technical support for all corporate locations.
• Lead IT efficiency and automation projects.
• Manage the full user lifecycle from onboarding to offboarding.

Skills

Technical support

Microsoft InTune

Microsoft Office 365

Bilingual (French/English)

ITIL methodologies

Education

Degree or diploma in Computer Science, Information Technology, or related field

Tools

Microsoft Exchange Online

Anti-virus and security applications

Workstation build automation

Job description

Nesto Group is the leading Canadian provider of mortgage technology and financing solutions, with over $70 billion in residential and commercial mortgages under administration, and is trusted by some of Canada’s most prominent financial institutions. Our mission is clear: we’re building the mortgage ecosystem of the future — and, in doing so, creating a true Canadian champion. Our activities are carried out principally through Nesto, CMLS, and Intellifi.

About the Team

You’ll be joining a dynamic IT team that provides technical support to our employees across multiple offices in Canada, including Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Montreal, Quebec City, and Halifax. We’re a tight-knit and collaborative group, with technical specialists located across the country.

What You’ll Be Doing

• Be the primary, in-person IT contact in the Vancouver office, providing Level 1 and 2 technical and application support for all corporate locations.
• Act as an escalation point for junior team members, coordinating with third parties, vendors, and stakeholders to resolve complex issues.
• Lead IT efficiency and automation projects, including identifying and implementing new technologies for system deployment, maintenance, and security.
• Manage the full user lifecycle, from onboarding and offboarding to role management.
• Build and support user workstations, manage hardware inventory, and maintain and support internal and third-party software packages.
• Accurately use ticketing and time-tracking systems, and assist in maintaining technical support and procedural documentation.

Who We’re Looking For

• 7+ years of experience in a technical support or network operations role, with at least 5 of those years in a corporate environment.
• Supported windows-based enterprise applications and have experience in supporting the following:
• Microsoft InTune.
• Microsoft Office 365.
• Microsoft Exchange Online.
• Anti-virus and security applications.
• Workstation build automation and hardening.
• Workstation remote support solutions.
• Experience supporting end‑users in macOS environments is a plus.
• Bilingual (French/English) strongly preferred.
• Comfortable operating in a corporate environment with established processes.
• Experience and knowledge of Information Technology Infrastructure Library (ITIL) methodologies.
• A degree or diploma in Computer Science, Information Technology, Computer Engineering, or equivalent training in a related field.

What We Offer

• Health and Wellness Spending Accounts.
• Health, Drug, Vision, and Dental benefits.
• Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays).
• RRSP Matching Program.
• Maternity/Parental Leave Top-Up Program.
• Discounted gym memberships.
• Travel assistance and Employee Assistance Program (EAP).
• Training and mentoring programs.
• Beautiful, dog-friendly offices in downtown Vancouver.

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.