Senior Technical Support Specialist

Hewlett Packard Enterprise; Ottawa; Hybrid; CAD 28,000 - 40,000; Full time

Benefits offered by this job

15 paid vacation days per year

Group benefit programs

Job summary

HP Canada is seeking a Call Center Agent to independently address customer concerns, resolve moderately complex hardware and software issues, and provide comprehensive product information. The role collaborates with teams to align with global strategies while maintaining data confidentiality and quality standards.

The position offers full-time hours from Canada with a focus on remote support, leveraging ITIL practices and enterprise knowledge.

Qualifications

• High School Diploma/GED or commensurate work experience.
• Typically 4–6 years of related work experience in remote/telephone support or similar.
• Knowledge of IT support processes and ITIL principles is preferred.

Responsibilities

• Addresses customer concerns using established protocols.
• Resolves moderately complex hardware and software problems from customer interactions.
• Provides comprehensive answers about products, services, and repairs.

Skills

Active Directory

Agile Methodology

Automation

Computer Hardware

Computer Science

Desktop Support

Help Desk Support

IT Service Management

Linux

Microsoft Azure

Microsoft Office 365

Microsoft Windows 10

Operating Systems

Peripheral Devices

Scripting

ServiceNow

Technical Support

Windows Servers

Education

HS Diploma / GED

Job description

HP Canada is seeking a Call Center Agent to independently address customer concerns, resolve moderately complex hardware and software issues, and provide comprehensive product information. The role collaborates with teams to align with global strategies while maintaining data confidentiality and quality standards.

The position offers full-time hours from Canada with a focus on remote support, leveraging ITIL practices and enterprise knowledge.