Senior Technical Program Manager

Loblaw Digital; Toronto; On-site; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Digital, based in Downtown Toronto, is seeking a Senior Technical Program Manager to lead end-to-end delivery of technical eCommerce initiatives. You will coordinate cross-functional teams across product, technology, and business units to ensure on-schedule delivery and strong collaboration.

With 5+ years of leading large-scale customer-facing projects, you will mentor peers, communicate effectively with all stakeholders, and manage dependencies and risks while driving both interim and

Qualifications

• Leads complex initiatives across multiple teams.
• Experience with large-scale customer-facing eCommerce projects.
• Mentors peers and fosters cross-functional collaboration.
• Strong communication with non-technical partners.
• Ability to articulate technical concepts clearly.

Responsibilities

• Lead end-to-end plan and delivery of technical solutions.
• Manage cross-team dependencies and risk, with clear updates.
• Collaborate with product, technology, and business partners to align roadmaps.
• Drive delivery and investment strategies for interim and long-term solutions.

Skills

Leadership

Agile/Scrum

Stakeholder management

Mentoring

Communication

Tools

GCP

Job description

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Senior Technical Program Managers are integral to how we operate and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan; but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members are deployed across all our businesses, and strategically placed throughout our shared capabilities. We operate as a unit with a vision focused on bridging functions by making connections, encouraging transparency, communicating facts clearly, and enabling solution-forward ideas.

Manage technical eCommerce initiatives that span across our multi-disciplinary teams (both internal and externally with the broader enterprise). Create and track detailed project plans, manage, and resolve issues and risks, work alongside integrated teams, and communicate status and priorities through succinct updates – helping build and run our businesses, not just manage projects!

What You’ll Do

• Lead end-to-end plan and delivery management of technical solutions for business and technology initiatives
• Enable and cultivate relationship management, partner communication, and management of cross team dependencies, including scoping, planning, prioritization, escalation, capacity planning, and cross-functional alignment
• Partner and collaborate with product, technology, business, and cross-functional partners to support business objectives through plan definition management, delivery management, proactive resolution of project risks/issues, and cross-functional roadmap efficiencies
• Drive technical delivery and lead technical program management by bringing teams together to proactively plan and align on strategies that are both interim solutions, and long-term investments

What You’ll Need

• Leadership ability handling critical initiatives and the inter‑dependencies between multiple workstreams, teams, and outcomes using agile/scrum methodologies while driving clear action and ownership
• 5+ years of experience leading and launching large-scale customer facing eCommerce projects across web and mobile technologies (GCP preferred)
• Experience mentoring and coaching peers and functional colleagues
• Strong inter‑personal and communication skills including ability to work in a multi‑functional environment, communicating with all levels of the organization, and ensuring sound vendor management
• Experience articulating technical constructs and concepts to non‑technical partners

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Employment Type

Full time

Type Of Role

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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