Senior Technical Enablement Manager

Zip; Toronto; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budge

401k plan

Job summary

Zip is seeking a Senior Technical Enablement Manager to own readiness and development for the Solutions Engineering organization. You’ll ensure technical discovery, compelling demos, and rapid deal velocity through structured onboarding, certifications, and continuous learning.

You’ll partner with SE leadership, PMM, and Product to translate product updates into field-ready training, build competitive depth, and use data to close gaps in performance and narrative quality.

Qualifications

• What you’ll bring includes 4–7+ years in technical pre-sales enablement, solutions engineering, or a related GTM role in a SaaS environment.
• Experience building certification programs, learning journeys, and demo readiness frameworks.
• Hands-on with Gong, LMS platforms, and AI roleplay tools; strong data orientation for program design.
• Excellent communication and cross-functional influence with strong project management.

Responsibilities

• Design and deliver a structured ramp program for new SEs including platform depth, demo certification, discovery methodology, and objection handling.
• Build and maintain a continuous learning program aligned with product evolutions and releases.
• Own SE certification framework and bi-annual refreshes with leadership; leverage AI tools to scale practice.
• Develop competitive and vertical depth with ERP knowledge (e.g., SAP) for enterprise deals.
• Use call intelligence and performance data to identify gaps and drive targeted interventions.
• Partner with SE leadership, PMM, Product, and RevOps to align enablement with GTM strategy.
• Track leading and lagging indicators to demonstrate enablement impact.

Skills

Technical pre-sales enablement

Solutions engineering

GTM strategy

Gong

LMS platforms

AI roleplay tools

Data-driven optimization

Project management

Cross-functional influence

Tools

Gong

LMS platforms

LetterAI

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

About the Role

Zip is hiring a strategic and hands‑on Senior Technical Enablement Manager to own the readiness and development experience for our Solutions Engineering organization. This role sits at the intersection of pre‑sales execution, product expertise, and learning design ensuring our SE team can confidently lead technical discovery, deliver compelling demos, crush the competitive landscape, and drive deals forward with depth and precision.

You’ll be the primary enablement partner to the SE org, working closely with SE leadership, PMM, and Product to build programs that directly translate into better technical win rates and faster deal velocity.

What You’ll Do

Own SE Onboarding & Ramp

Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling. Track ramp KPIs and iterate to accelerate time‑to‑readiness.

Drive Ongoing Technical Readiness

Build and maintain a continuous learning program that keeps SEs sharp as the product evolves. Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field‑ready training.

Build and Maintain SE Certifications

Own the SE certification framework including demo quality, technical discovery, and RFx readiness. Run bi‑annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching.

Enable Competitive & Vertical Depth

Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals.

Leverage Data to Improve Performance

Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps.

Partner Cross-Functionally

Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities.

Measure What Matters

Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early‑stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.

What We’re Looking For

• 4–7+ years of experience in technical pre‑sales enablement, solutions engineering, or a closely related GTM role in a high‑growth SaaS environment
• Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones
• Proven experience building certification programs, technical learning journeys, and demo readiness frameworks
• Hands‑on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI)
• Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design
• Excellent communication, cross‑functional influence, and project management skills
• High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams.

Nice to Have

• Background in solutions consulting, technical pre‑sales, or sales engineering
• Experience with procurement or finance technology (Zip platform familiarity a plus)
• Familiarity with RFx processes and enterprise procurement evaluation cycles
• Instructional design and curriculum development experience
• Knowledge of ERP ecosystems (SAP, Oracle, Workday) and how they intersect with procurement tech

The salary range for this role is 120,000 - 150,000 CAD. The salary for this position is determined based on a variety of job‑related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start‑up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!