Senior Technical Consultant, App Engine Platform Expert Services

ServiceNow; Toronto; Remote; CAD 85,000 - 110,000; Full time

Job summary

A leading software company in Toronto is seeking a Senior Technical Consultant to enhance customer engagement by developing applications on the platform. The ideal candidate will have extensive experience in application development, strong Javascript skills, and be adept at solving complex customer issues. This position offers opportunities for significant impact on customer success and the potential for up to 30% travel annually.

Qualifications

• At least 5 years of configuration/development experience.
• Experience with development on ServiceNow platform capabilities.
• Ability to provide thought leadership in customer environments.

Responsibilities

• Devising and reporting on custom application development plans.
• Designing process automation to support new applications.
• Ensuring best practices in App Development processes are followed.

Skills

Configuration/development experience

Strong Javascript skills

Interpersonal skills

Analytical and problem-solving abilities

Ability to perform tasks independently

Tools

ServiceNow

OutSystems

Pega

Salesforce

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Company

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. ® Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant, App Development is the functional and technical expert of a customer engagement team – consulting with customers and creating/managing custom applications based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. App Development consultants design and develop new applications and user experiences, automate processes, and make changes to existing applications on the ServiceNow platform. They understand customer requirements and transform them into solutions using ServiceNow’s App development tools and capabilities. They also help enhance and optimize existing applications.

What you get to do in this role:

• Devising and reporting on custom application development plans and strategies.
• Designing process automation and data model to support the new applications.
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that App Development projects are completed on time.
• Formulating strategies and designing architectures for various industry verticals.
• Ensuring that best practices in App Development processes are followed by the organization.
• Creating user interfaces using Now Experience UI framework.
• Analyzing and enhancing existing custom applications.
• Identifying, debugging, and advising on system errors or architecture issues.
• Provide advisory services on optimal application design, and citizen development enablement strategies.

Qualifications

To be successful in this role, we need someone who has:

• At least 5 years of configuration/development experience for complex, highly capable, application development tools (ServiceNow, OutSystems, Pega, Salesforce, etc.)
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Strong Javascript skills with experience
• Experience with development on the ServiceNow platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer‑centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Analytical and problem‑solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report‑writing skills
• App Engine Studio experience is a plus
• Up to 30% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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