Senior Technical Adoption Specialist - Enterprise Systems (German, Spanish or French speaker)

Autodesk; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading technology company is seeking an experienced Technical Adoption Specialist to optimize product investments for enterprise customers in Canada. The role requires strong technical expertise and experience in IT support, cloud services, and customer engagement. Candidates should have a bachelor's degree in a relevant field and at least 3 years of experience in a large enterprise environment.

Benefits

Comprehensive benefits package

Annual cash bonuses

Stock grants

Qualifications

• Minimum of 3 years' experience supporting IT in a large enterprise.
• Experience implementing and troubleshooting SSO solutions.
• Good understanding of cloud services infrastructure.

Responsibilities

• Maximize success for strategic customers.
• Deliver customized proactive support services.
• Help customers achieve their business goals.

Skills

Technical expertise

Customer engagement

Cloud services knowledge

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Server and Desktop Infrastructure

SCCM

Intune

Okta

Azure

Citrix

VMware

Job description

Job Requisition ID

25WD88515

Position Overview

Autodesk Customer Technical Success is seeking highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.

As the Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

We support hybrid working schedule

Responsibilities

• Maximize the success and return on investment for our strategic customers
• Deliver professional and customized proactive support services
• Help customers achieve their business goals while maximizing the use and adoption of our solutions

Minimum Qualification

• Bachelor’s degree or equivalent experience in Computer Science or related field
• Minimum of 3 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
• Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
• Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
• Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
• Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)
• Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies
• Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus
• Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus
• Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus
• Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
• Excellent team player enjoying supporting and interacting with other members of a shared responsibility team
• English and additional language skills (German, Spanish or French)

LI-EL1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).