Senior Tech Support & Training Specialist

Match Marketing Group; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading marketing agency located in Mississauga is seeking a Senior Technical Support Specialist to drive technical excellence. This role involves troubleshooting hardware and software issues, training users on new technologies, and collaborating with teams to enhance IT solutions. The ideal candidate should have strong technical expertise and excellent interpersonal skills, with 3-5 years of IT experience. This position is crucial for empowering staff through effective technology use.

Qualifications

• In-depth knowledge of networking fundamentals (TCPIP, VLANs, Routing).
• 3+ years managing and configuring Office 365 and Google Workplace.
• 3+ Years configuring and managing Windows and macOS MDM solutions.

Responsibilities

• Proactively identify, analyze, and present recommendations for hardware and software issues.
• Coordinate with management on initiatives for intuitive user experiences.
• Perform software technical orientation for new staff.

Skills

Networking fundamentals

Windows troubleshooting

macOS troubleshooting

Microsoft Office suite

Office 365 management

Google Workplace management

Windows and macOS MDM solutions

Active Directory

Group Policy

File Access Control Lists

Education

Industry Certifications (e.g. CompTIA, Security+)

3-5 years of IT experience

Job description

A leading marketing agency located in Mississauga is seeking a Senior Technical Support Specialist to drive technical excellence. This role involves troubleshooting hardware and software issues, training users on new technologies, and collaborating with teams to enhance IT solutions. The ideal candidate should have strong technical expertise and excellent interpersonal skills, with 3-5 years of IT experience. This position is crucial for empowering staff through effective technology use.